AJAY KUMAR V
Bangalore
Summary
Intend to build a career in a leading corporate hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in a challenging & creative environment. To continuously upgrade and acquire knowledge and skills to effectively use in industry.
Overview
6
6
years of professional experience
Work History
Senior Associate
Homble
11.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Generated sales reports and presentations for senior management.
- Optimized warehouse space utilization for better organization and faster order processing.
- Evaluated vendor performance regularly, holding suppliers accountable for meeting agreed-upon standards while fostering long-term partnerships based on mutual trust and reliability.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
- Implemented a comprehensive tracking system for shipments, providing real-time updates on delivery status and facilitating proactive issue resolution.
- Analyzed data trends to identify areas for improvement in the supply chain process, driving continuous improvements.
- Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Acted as a liaison between various departments such as procurement, operations, and finance to ensure alignment of logistics strategies with overall company goals.
Implementation Associate
DGF
- Dynamic Route Optimization Achieved savings of around 10% monthly on transport spend
- Freight Audit & Pay Achieved savings of 5-10% monthly on total transport spend
- Real-time Track & Trace visibility Sim triangulation and Mobile application - e-POD & E-documentation with performance of 95% for the project
- Sourcing the new transport carriers into the panel for DHL South 2
- - Functional consulting to the client DGF India on the changes in TMS as per their requirements
- - Implementation of EZYHAUL TMS and tracking visibility systems
- (Partnered with multiple Digital companies in industry
Operations Executive
Ezyhaul
08.2019 - 08.2023
- Ensuring vehicle reports on time
- Ensure assigned task to vendors complete without any escalation
- Maintaining daily activities of vendor and as well as MIS
- Booking shipment and assign to particular vendor
- Onboarding new vendors to our platform
- Sending advance request to finance team to process the advance payment to vendor
- Tracking shipments and updating in portal
- Generating invoice to processing the payment in order to avoid delay in payment
- Resolving client escalation
- Coordinating with supply team and vendors to ensure vehicle delivery on time
- Worked in IR Team (Issue resolution)
Team Leader
Suprdaily
02.2019 - 08.2019
- I was handling the team around 120 members of supply partners where they were reporting to me
- I was monitoring their daily activities which includes their daily attendance, login logout times
- I was mapping the route to the supply partners
- Handling the complaints of the customers
- Resolving the complaints with a TAT time of 45 minutes
- Monitoring the supply partner's performance
- Daily huddling to the supply partners
- Monitoring the escalation done by the customer and was sorting it out at the agreed timeline
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Resolved complex customer enquiries, disputes and complaints
- Delivered quality service with friendly and professional demeanor
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
Supervisor Leader
Wizzard
06.2018 - 02.2019
- My designated role as a supervisor
- I used to handle the whole team in one station having 20 Manpower
- Plan Routes and Assign Packages
- Coordinate with Van Drivers and Assign Packages
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service
- Aligned day-to-day activities with targets set by upper management
- Delegated tasks to team members according to strengths, maximizing team efficiency and sales
- Tracked employee productivity, performance and task completion to meet quality standards
- Sorting Escalations
- Analyze performance based on various reports
- Daily briefing regarding escalations
- Tracking Packages that are getting delayed
- Releasing Payments of Fuel Consumption
- If Packages are more in peak times hire delivery persons and vans for delivery
- Ensuring Smooth Flow of Operations
- To make sure all packages are delivered within the given time.
Education
Diploma of Higher Education - Computer Science In Engineering
Raman polytechnic
Bengaluru, KA01.2017
Skills
- Involved in the resource allocation/mobilization & clearance at important stages of operation
- Shared responsibility to the executive, supervision of material
- Implemented all the details at the site being involved in the entire operation from small issues to larger issues
- Excellent supervisory skills
- Managing conflicts and problem-solving
- Long-term strategic planning
- Transport and logistics management
- Production KPI management
Accomplishments
- Captain of cricket in college
- Have attended university events in college
Languages
English
Hindi
Telugu
Kannada
Tamil
Timeline
Senior Associate
Homble
11.2023 - Current
Operations Executive
Ezyhaul
08.2019 - 08.2023
Team Leader
Suprdaily
02.2019 - 08.2019
Supervisor Leader
Wizzard
06.2018 - 02.2019
Implementation Associate
DGF
Diploma of Higher Education - Computer Science In Engineering
Raman polytechnic
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