Sahib Tokhi
Customer Support Expert
Chandigarh
Summary
Accomplished Senior Associate Manager with a proven track record at Tech Mahindra, enhancing team efficiency and customer satisfaction. Expert in operations management and customer service, demonstrated through streamlined project workflows and crisis resolution. Achieved significant improvements in team performance and service quality, leveraging strong decision-making and team leadership skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate Manager
Tech Mahindra
Chandigarh
09.2021 - 08.2022
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and optimal results.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Executive
Tech Mahindra
Chandigarh
10.2019 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Representative
Concentrix
Chandigarh
03.2017 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Commerce - Commerce
Swami Vivekanand Subharti University
Meerat 04.2018 - 03.2021
Skills
Social media strategy
Operations management
Crisis management
Customer service
Team leadership
Customer relations
Decision-making
Timeline
Senior Associate Manager
Tech Mahindra
09.2021 - 08.2022
Customer Service Executive
Tech Mahindra
10.2019 - 07.2020
Bachelor of Commerce - Commerce
Swami Vivekanand Subharti University
04.2018 - 03.2021
Customer Service Representative
Concentrix
03.2017 - 07.2019
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