Rémi DESERT

Business Development

• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts (from 120K€ turnover in 2008 to 720K€ in 2021)
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Communicated directly with customers, companies stakeholders and partners to build strong business networks and develop leads.
• Closed sales, negotiated, prepared and signed contracts with new and existing clients.
• Managed needs of more than 800 customers per year using strong prioritization and multitasking abilities.
• Represented company and promoted services at conferences and events.
• Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.

Communication and marketing

• Created and reshaped corporate website www.kiela.fr, performed SEO tasks to enhance and promote brand exposure.
• Maintained corporate website using Wordpress and associated plugins to increase brand awareness and overall revenue.
• Made cold calls and created email lists for marketing campaigns.
• Improved team efficiency via training in sales.
• Created and managed social media content across multiple platforms.
• Used Adobe PS for creation of content, photo manipulation and publication design.

Consulting

• Analyzed problematic areas to provide recommendations and customer-centric solutions.
• Collaborated with teams to define, strategize and implement training programs.
• Optimized training and career strategic plan, including budgets with HR & development directors.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Evaluated staff performance and provided coaching to address inefficiencies.

Quality and certification partners

• Provided excellent customer care by responding quickly to requests, suggested effective solutions and resolved issues to maintain customer satisfaction over 95%.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided tracking customer experience and application to their job
• Early Obtained "Qualiopi" and "Datadock" quality labels
• Successfully obtained approval from several state partners (AFDAS, UNIFORMATION, FONGECIF...) to deliver Skills Assessment
• Procured approvals from skills certification partners (TOSA, TOEIC, TOEFL, FLEX,..) and negotiated contracts terms.
• Increased efficiency and team productivity by promoting operational best practices.

General Management

• Managed team of 4 employees and 8+0 consultants
• Benchmarked, implemented and trained team to an ERP/CRM solution dedicated to core business
• Completed and submitted weekly, monthly and yearly detailed reports to support executive decision making and management (including financial reports, balance sheets and income statements).
• Managed & executed invoicing and payment tasks
• Performed sourcing, interviewing, negotiations and hiring.
• Processed new hire paperwork and documents.
• Managed of the Training plan of the administrative and training team
• Prepared and checked payroll for employees and freelancers and Initiated direct deposits for 40+ employees/ freelancers monthly.
• Built and strengthened successful relationships with external consultants and partners
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Monitored computer and technical maintenance of the workplace

• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Sold and cross-sold bank products to new and existing customers.
• Processed customer transactions promptly in branch or over the phone, minimizing wait times.
• Collaborated with team members to achieve target results.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Counted, packaged and turned in excess cash to maintain bank branch security.
• Logged cashier's checks and other transactions to maintain accurate account records.

• Offered top-notch care to 2 children at once, ranging in age from 9 to 14.
• Promoted language development skills through reading and storytelling.
• Helped children complete homework assignments and school projects.
• Transported children to and from school, medical appointments and extra-curricular activities.
• Shopped for supplies, food and clothes for children and family members.
• Established and maintained safe play environment for children.
• Made healthy snacks and meals for the entire family.