Arta Ismaili Uzairi
Volketswil
Summary
Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. Offering 4 years of experience and readiness for Administrative position. Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer Service Manager effective at leading diverse teams to achieve company goals. Dependable Assistant Customer Service Manager proficient in team and operational leadership. Prepared to offer expertise to support business success. Skilled Assistant Customer Service Manager offering expertise in resolving issues with speed and accuracy. Adept at building customer loyalty and repeat business. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in fast-paced environments. Exceptional customer care professional able to address enquiries and resolve problems.
Overview
3
3
years of professional experience
Work History
Client Service Executive
Webhelp
Skopje, North Macedonia
06.2023 - 08.2023
- Supported customer engagement strategy by analysing client data on quarterly basis and reporting findings.
- Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
- Proactively channelled customer feedback to relevant departments to promote continuous process improvement.
- Provided first line operational support to all points of purchase by email and telephone.
Administrative Executive
Ecolog International
Tetovo, North Macedonia
02.2022 - 05.2023
- Documented and filed confidential records for full compliance with privacy policies.
- Coordinated in-house and external conferences, achieving individualised requirements for smooth, professional events.
- Used Excel expertise to achieve data management, manipulation and presentation requests.
- Prepared routine reports, briefs and presentations to company specifications for internal and external use.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Improved administration workflows to free up time and increase staff capabilities.
Call Centre Representative
Ecolog International
Tetovo, North Macedonia
08.2020 - 02.2022
- Optimised customer experience by tailoring responses to individual needs.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Gymnasium -
Kiril Pejqinoviq
Tetovo / North MacedoniaCourse of German Language
Tetovo / North MacedoniaHigher National Diploma -
State University of Tetovo "Fadil Sulejmani"
Tetovo / North Macedonia2019
Primary School -
Istikball
Tetovo / North Macedonia2014
Skills
- Customer service
- Commercial awareness
- Client data analysis
- Call handling expertise
- Product expertise
- Onboarding and offboarding procedures
- Fast typing speed
- Microsoft Outlook, Word and Excel
- Engaging leadership style
- Data entry
- Schedule management
- Administrative support
- Exceptional interpersonal communication
- Complaint resolution
- Call centre operations
- Account updates
- Effective problem solver
- Employee management
- MS Office expert
- Customer relations
- Excel proficiency
- Technical support
Languages
Albanian
Native
English
Advanced
German
Fluent
Turkish
Fluent
Macedonian
Fluent
Timeline
Client Service Executive
Webhelp
06.2023 - 08.2023
Administrative Executive
Ecolog International
02.2022 - 05.2023
Call Centre Representative
Ecolog International
08.2020 - 02.2022
Gymnasium -
Kiril Pejqinoviq
Course of German Language
Higher National Diploma -
State University of Tetovo "Fadil Sulejmani"
Primary School -
Istikball