Anastasiia Panchenko
Kyiv
Summary
Experienced Travel counselor with over 8 years of experience in travel industry. Excellent reputation for resolving problems and improving customer satisfaction.Willingness to take on added responsibilities to meet team goals
Overview
9
9
years of professional experience
Work History
Travel Experience Counselor
Carlson Wagonlit Travel (CWT)
Kyiv
06.2011 - 10.2019
- Achieving goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Creates perfect trip thru incompany tools and Amadeus/Galileo GDS booking systems
- Worked within applicable standards, travel policies and regulatory guidelines to promote safe working environment.
- Conducted research, gathered information from multiple sources and presented results.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 25+ calls per day to address customer inquiries and concerns.
Air Agent
STI Ukraine
Kyiv
03.2011 - 05.2011
- Obtained competitive rates and space with airlines, railways and trucking companies.
- Creates and issue GDS reservations in Galileo/Amadeus, including exchange, upgrade, downgrade, other supporting documents such as MCO, penalty fee, BSP link for groups etc.
- Issue travel insurance for abroad trips
- Works and consult with documentation regards to Work&Travel Program(that was a program for students from Ukraine in US)
Education
Bachelor Finance - Economics, Finance, Insurance, Pedagogic
Kyiv National Economic University Named V.Hetman
Kyiv , Ukraine09.2006
High School Diploma -
Secondary Educational School "Athens" 94
Kyiv, Ukraine09.1996
Skills
- Travel experience
- Experience in sales
- GDS experience
- Insurance experience
- Booking travel
- Travel arrangements
Languages
Ukrainian
Native language
English
Upper intermediate
B2
Russian
Advanced
C1
German
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Experience Counselor
Carlson Wagonlit Travel (CWT)
06.2011 - 10.2019
Air Agent
STI Ukraine
03.2011 - 05.2011
Bachelor Finance - Economics, Finance, Insurance, Pedagogic
Kyiv National Economic University Named V.Hetman
High School Diploma -
Secondary Educational School "Athens" 94
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