Abdul Rauf Murad
Lausanne
Summary
Dedicated server with exceptional customer service skills. Known for fostering positive dining experiences and resolving complaints promptly to enhance guest satisfaction.
Overview
15
15
years of professional experience
Work History
Restauran Service Professional
Istanbul Grill And More
2022.03 - 2026.09
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Improved overall service quality by identifying areas of improvement and implementing necessary changes.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed dining room operations to ensure a smooth flow of service during peak hours.
- Trained new staff on restaurant policies and effective customer interaction techniques.
Server
Istabul Ener Plic Turkey
2021.04 - Current
- Resolved customer complaints promptly, fostering positive dining experiences.
- Developed strong relationships with regular patrons, improving customer loyalty.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Server
Dubia Al Bukhari
2012.02 - 2014
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accurate delivery to tables.
- Collaborated with kitchen staff to facilitate timely meal preparation and presentation.
- Assisted with training new servers on menu items and service standards.
Skills
- Customer support
- Service quality
- Professional appearance
- Hospitality expertise
- Memory retention
- Food safety practices
- Order accuracy
- Strong work ethic
Timeline
Restauran Service Professional
Istanbul Grill And More
2022.03 - 2026.09
Server
Istabul Ener Plic Turkey
2021.04 - Current
Server
Dubia Al Bukhari
2012.02 - 2014