Summary
Overview
Work History
Education
Skills
Software
Timeline
Hobbies
Hobbies
Generic

Abhijit Deb

Team Leader
Chandigarh

Summary

Highly motivated and goal oriented professional bringing forth valuable industry experience and a passion for management. Result oriented with a proven track record of working collaboratively with team members to achieve goals ensuring a productive and positive work atmosphere. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes, managing staffs and a multitude of business operations.

Overview

15
15
years of professional experience
24
24
years of post-secondary education
3
3
Languages

Work History

TEAM LEADER - Escalation Desk

Tech Mahindra Ltd.
07.2022 - Current
  • Set performance expectations for the team (KPIs), monitored progress towards goals, and provided constructive feedback to increase productivity; offered praise for achievements and maintained quality standards.
  • Supervised team members to ensure adherence to established procedures and quality standards.
  • Enhanced team members' skills through targeted coaching sessions, leading to enhanced individual performance.
  • Managed leave requests, absences, and covers to ensure smooth flow of operations.
  • Delegated responsibilities based on individual strengths and expertise to empower team members.
  • Managed conflict resolution, creating a positive and collaborative work environment.
  • Monitored service quality standards closely to increase customer satisfaction ratings and promptly addressed any issues.
  • Streamlined workflows to increase efficiency, resulting in reduced turnaround times for critical tasks.
  • Manage escalation calls for services while providing regular training to team members on new processes and products.

RELATIONSHIP MANAGER

PNB Met Life Insurance
1 2021 - 3 2022
  • Brought forth excellent customer service skills and a commitment to customer satisfaction.
  • Contributed to higher customer return rates through exceptional advisory service.
  • Settled customer disputes in a professional and pleasant manner.
  • Worked to ensure a positive and hassle-free customer experience.
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Provided optimal assistance to the Bank Staff for generating and closing of new Ll business and handled a variety of tasks
  • Establishing and maintaining strong relationships across bank branches and team members

RELATIONSHIP MANAGER (B2B)

Toyo Trip Pvt. Ltd.
05.2018 - 06.2020
  • Provided technical support to corporate clients on platform-related issues.
  • Managed product promotion and customer retention strategies.
  • Developed and fostered robust connections with merchant union representatives.
  • Ensured timely resolution of client issues.
  • Efficiently resolved customer complaints regarding service problems and billing discrepancies.
  • Ensured commitment and sales goals were met through continuous monitoring of interactions (emails, chats, and calls).

TERRITORY BUSINESS EXECUTIVE

Travelboutique Online (Tek Travels Pvt. Ltd)
03.2015 - 04.2018
  • Set and achieved clear performance benchmarks that led to increased market share within the assigned territory.
  • Managed a diverse portfolio of accounts, effectively prioritizing tasks to achieve revenue goals while maintaining excellent Partner relations.
  • Provided exceptional customer service through timely follow-ups, addressing concerns, and offering tailored solutions.
  • Conducted regular account reviews to ensure clients were satisfied with products and services, maintaining high levels of satisfaction and loyalty.
  • Established strong professional networks, facilitating partnerships and business opportunities

PROJECT MANAGER

CSC COMPUTER (Franchisee of ITune Technologies Pvt. Ltd.)
03.2013 - 09.2014
  • Communicated, coached and coordinated project employees.
  • Set and tracked project objectives in collaboration with cross-functional teams.
  • Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
  • Determined and defined project scope and objectives effectively.
  • Identified resource requirements, met training needs, and defined project deliverables.
  • Compiled and presented detailed project progress reports for senior leaders.
  • Managed budgeting and cost control to ensure financial stability of the firm.

TEAM LEADER, Sales Operations

Bajaj Capital Insurance Broking
11.2011 - 01.2013
  • Facilitated the development of cohesive teams through effective leadership
  • Planned, executed and achieved sales targets and KPI's.
  • Identified hiring needs, supervised recruitment and training
  • Evaluated and assessed team performance using monthly performance metrics
  • Drove new sales and exceeded set targets through the introduction of client home visits and venue-based birthday celebrations.

JUNIOR CONSULTANT

Nelito Systems Ltd.
07.2009 - 01.2010
  • Implemented Core Banking System at United Bank of India.
  • Offering expertise in addressing issues and providing comprehensive training for FINACLE.
  • Successfully executed the implementation of MDSS scheme under CBS at United Bank of India.

Education

GNIIT (Information System Management) - Business Intelligence

NIIT
New Delhi, India
04.2001 - 04.2010

Bachelor of Arts - Humanities

M.B.B. COLLEGE
Agartala, India
05.2003 - 05.2006

AISSCE -

RAMA KRISHNA MISSION VIDHYALAYA
Agartala, India
05.2001 - 05.2003

ICSE -

SAINT PAUL'S SCHOOL
Agartala, India
05.1991 - 05.2001

Skills

Excellent Customer Service Skills

Software

VB 60

XML & ADOnet

SQL Server 2000/2005

MS Access

Oracle 10

Comptia N Certified Network Engineer

Information Technology & Enabled Services

Timeline

TEAM LEADER - Escalation Desk

Tech Mahindra Ltd.
07.2022 - Current

RELATIONSHIP MANAGER (B2B)

Toyo Trip Pvt. Ltd.
05.2018 - 06.2020

TERRITORY BUSINESS EXECUTIVE

Travelboutique Online (Tek Travels Pvt. Ltd)
03.2015 - 04.2018

PROJECT MANAGER

CSC COMPUTER (Franchisee of ITune Technologies Pvt. Ltd.)
03.2013 - 09.2014

TEAM LEADER, Sales Operations

Bajaj Capital Insurance Broking
11.2011 - 01.2013

JUNIOR CONSULTANT

Nelito Systems Ltd.
07.2009 - 01.2010

Bachelor of Arts - Humanities

M.B.B. COLLEGE
05.2003 - 05.2006

AISSCE -

RAMA KRISHNA MISSION VIDHYALAYA
05.2001 - 05.2003

GNIIT (Information System Management) - Business Intelligence

NIIT
04.2001 - 04.2010

ICSE -

SAINT PAUL'S SCHOOL
05.1991 - 05.2001

RELATIONSHIP MANAGER

PNB Met Life Insurance
1 2021 - 3 2022

Hobbies

  • Listening to music
  • Singing
  • Gardening

Hobbies

  • Listening to music
  • Singing
  • Gardening

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Abhijit DebTeam Leader