VB 60
Abhijit Deb
Team Leader
Chandigarh
Summary
Highly motivated and goal oriented professional bringing forth valuable industry experience and a passion for management. Result oriented with a proven track record of working collaboratively with team members to achieve goals ensuring a productive and positive work atmosphere. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes, managing staffs and a multitude of business operations.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
3
3
Languages
Work History
TEAM LEADER - Escalation Desk
Tech Mahindra Ltd.
Chandigarh, India
07.2022 - Current
- Set performance expectations for the team (KPIs), monitored progress towards goals, and provided constructive feedback to increase productivity; offered praise for achievements and maintained quality standards.
- Supervised team members to ensure adherence to established procedures and quality standards.
- Enhanced team members' skills through targeted coaching sessions, leading to enhanced individual performance.
- Managed leave requests, absences, and covers to ensure smooth flow of operations.
- Delegated responsibilities based on individual strengths and expertise to empower team members.
- Managed conflict resolution, creating a positive and collaborative work environment.
- Monitored service quality standards closely to increase customer satisfaction ratings and promptly addressed any issues.
- Streamlined workflows to increase efficiency, resulting in reduced turnaround times for critical tasks.
- Manage escalation calls for services while providing regular training to team members on new processes and products.
RELATIONSHIP MANAGER
PNB Met Life Insurance
Agartala
1 2021 - 3 2022
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Contributed to higher customer return rates through exceptional advisory service.
- Settled customer disputes in a professional and pleasant manner.
- Worked to ensure a positive and hassle-free customer experience.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates
- Provided optimal assistance to the Bank Staff for generating and closing of new Ll business and handled a variety of tasks
- Establishing and maintaining strong relationships across bank branches and team members
RELATIONSHIP MANAGER (B2B)
Toyo Trip Pvt. Ltd.
Agartala
05.2018 - 06.2020
- Provided technical support to corporate clients on platform-related issues.
- Managed product promotion and customer retention strategies.
- Developed and fostered robust connections with merchant union representatives.
- Ensured timely resolution of client issues.
- Efficiently resolved customer complaints regarding service problems and billing discrepancies.
- Ensured commitment and sales goals were met through continuous monitoring of interactions (emails, chats, and calls).
TERRITORY BUSINESS EXECUTIVE
Travelboutique Online (Tek Travels Pvt. Ltd)
Agartala, India
03.2015 - 04.2018
- Set and achieved clear performance benchmarks that led to increased market share within the assigned territory.
- Managed a diverse portfolio of accounts, effectively prioritizing tasks to achieve revenue goals while maintaining excellent Partner relations.
- Provided exceptional customer service through timely follow-ups, addressing concerns, and offering tailored solutions.
- Conducted regular account reviews to ensure clients were satisfied with products and services, maintaining high levels of satisfaction and loyalty.
- Established strong professional networks, facilitating partnerships and business opportunities
PROJECT MANAGER
CSC COMPUTER (Franchisee of ITune Technologies Pvt. Ltd.)
AGARTALA
03.2013 - 09.2014
- Communicated, coached and coordinated project employees.
- Set and tracked project objectives in collaboration with cross-functional teams.
- Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
- Determined and defined project scope and objectives effectively.
- Identified resource requirements, met training needs, and defined project deliverables.
- Compiled and presented detailed project progress reports for senior leaders.
- Managed budgeting and cost control to ensure financial stability of the firm.
TEAM LEADER, Sales Operations
Bajaj Capital Insurance Broking
Silchar
11.2011 - 01.2013
- Facilitated the development of cohesive teams through effective leadership
- Planned, executed and achieved sales targets and KPI's.
- Identified hiring needs, supervised recruitment and training
- Evaluated and assessed team performance using monthly performance metrics
- Drove new sales and exceeded set targets through the introduction of client home visits and venue-based birthday celebrations.
JUNIOR CONSULTANT
Nelito Systems Ltd.
Kolkata, India
07.2009 - 01.2010
- Implemented Core Banking System at United Bank of India.
- Offering expertise in addressing issues and providing comprehensive training for FINACLE.
- Successfully executed the implementation of MDSS scheme under CBS at United Bank of India.
Education
GNIIT (Information System Management) - Business Intelligence
NIIT
New Delhi, India 04.2001 - 04.2010
Bachelor of Arts - Humanities
M.B.B. COLLEGE
Agartala, India 05.2003 - 05.2006
AISSCE -
RAMA KRISHNA MISSION VIDHYALAYA
Agartala, India 05.2001 - 05.2003
ICSE -
SAINT PAUL'S SCHOOL
Agartala, India 05.1991 - 05.2001
Skills
Excellent Customer Service Skills
Problem Solving Skills
Business Development Strategies
Interpersonal Communication Skills
Time Management Skills
Willing to Delegate
People Management
Call Center Operations
Software
XML & ADOnet
SQL Server 2000/2005
MS Access
Oracle 10
Comptia N Certified Network Engineer
Information Technology & Enabled Services
Timeline
TEAM LEADER - Escalation Desk
Tech Mahindra Ltd.
07.2022 - Current
RELATIONSHIP MANAGER (B2B)
Toyo Trip Pvt. Ltd.
05.2018 - 06.2020
TERRITORY BUSINESS EXECUTIVE
Travelboutique Online (Tek Travels Pvt. Ltd)
03.2015 - 04.2018
PROJECT MANAGER
CSC COMPUTER (Franchisee of ITune Technologies Pvt. Ltd.)
03.2013 - 09.2014
TEAM LEADER, Sales Operations
Bajaj Capital Insurance Broking
11.2011 - 01.2013
JUNIOR CONSULTANT
Nelito Systems Ltd.
07.2009 - 01.2010
Bachelor of Arts - Humanities
M.B.B. COLLEGE
05.2003 - 05.2006
AISSCE -
RAMA KRISHNA MISSION VIDHYALAYA
05.2001 - 05.2003
GNIIT (Information System Management) - Business Intelligence
NIIT
04.2001 - 04.2010
ICSE -
SAINT PAUL'S SCHOOL
05.1991 - 05.2001
RELATIONSHIP MANAGER
PNB Met Life Insurance
1 2021 - 3 2022
Hobbies
- Listening to music
- Singing
- Gardening
Hobbies
- Listening to music
- Singing
- Gardening