Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Abisha Moyo

Abisha Moyo

Transformation & Digital Operations Leader
Baar

Summary

A Strategic Transformation & Digital Operations Leader with over 20 years of cross-industry experience delivering operational excellence in complex, global environments. I specialise in bridging the gap between business strategy and operational execution, translating high-level objectives into clear, actionable technical roadmaps. Recognised for turning complex challenges into clear strategies that deliver measurable business impact, from optimising operational processes to creating analytics-ready, governed data ecosystems. Adept at influencing stakeholders at all levels, I drive the adoption of new ways of working and embed sustainable governance structures through structured change management.

Overview

24
24
years of professional experience
16
16
Certifications
5
5
Language

Work History

Technical Business Analyst (Performance & Data Manager)

Lonza AG – Global Engineering
01.2025 - 04.2025
  • Designed and deployed a Power BI platform for contingent workforce analytics, supporting 68+ CAPEX projects and replacing spreadsheets with a governed, analytics-ready environment.
  • Developed and communicated a two-phase roadmap to move workforce management from manual Excel to Microsoft Dataverse, enabling process automation and AI-driven analytics.
  • Applied Lean Six Sigma methods and stakeholder collaboration to define KPIs and cost-benefit metrics, improving labour planning and vendor strategy decisions.
  • Led implementation of a federated data governance model with a data catalogue and data mesh, defining RACI roles to ensure accuracy and accountability.

Principal Business Analyst & System Owner

argenx BV – Data Analytics Platform (DAP)
11.2023 - 10.2024
  • Directed development of a cloud-native CMC Data Analytics Platform, replacing document-driven workflows with governed, real-time data pipelines to drive digital transformation.
  • Integrated manufacturing, quality, and analytical data from seven external partners by implementing a Unified Namespace (UNS) and applying ISA-88/95 and GAMP5 principles for traceability and audit readiness.
  • Built and coached a cross-functional team of technical experts and SMEs, managing delivery governance, budget oversight, and partner engagements.
  • Improved operational efficiency by 90% by eliminating manual data wrangling, enabling live batch monitoring, proactive deviation detection, and enhanced collaboration.
  • Designed the platform for digital twin readiness, enabling advanced analytics and AI/ML-driven process monitoring.

Senior SAP S/4HANA Consultant (Master Data & Supply Chain)

Medela AG – Global SAP Programme
04.2023 - 07.2023
  • Designed and implemented master data governance rules for a global S/4HANA deployment, improving data reliability and enabling automated traceability in a regulated environment.
  • Supported the transition from SAP NetWeaver to S/4HANA, driving data and process redesign to align with the new digital core and future MES integration requirements.
  • Aligned plant, quality, and IT teams to establish a sustainable data ownership model supporting compliance and audit readiness.
  • Built Power BI dashboards to monitor master data quality and supply chain KPIs (OTIF, backorder trends), enabling proactive backlog management and post-pandemic recovery.
  • Directed targeted data cleansing and harmonisation, reducing reconciliation effort and increasing confidence in production planning and inventory reporting.

SAP S/4HANA EWM & Supply Chain Consultant

Komax AG – Global S/4HANA Rollout
06.2022 - 04.2023
  • EWM & Procurement Consultant within Komax’s internal consultancy team, contributing to the end-to-end SAP S/4HANA Cloud implementation covering business, manufacturing, and execution processes.
  • Led the global rollout of procurement, warehousing, and sales processes using the SAP Activate methodology end-to-end.
  • Facilitated global design workshops to standardise processes and align stakeholders across functions and regions.
  • Configured, transported, and tested solutions across development, QA, and production, applying Agile methods to manage backlogs, refine user stories, and deliver predictable, high-quality deployments.
  • Standardised master data and advised on scalable data governance and architecture to enable future-state analytics and traceability.

Technical Business Analyst, Tech Transfer Digital Transformation

F. Hoffmann-La Roche Ltd – Basecamp 2.0
08.2021 - 04.2022
  • Enabled faster tech transfers and harmonised manufacturing processes by supporting Roche’s Basecamp 2.0 programme and implementing an enterprise recipe management platform (Fluxa PKM).
  • Integrated LIMS, MES, SAP, and recipe systems under ISA-95 structures, aligning process data, material hierarchies, and equipment parameters across internal sites and CMOs to ensure compliance and data integrity.
  • Structured and validated CMC control data (CPPs, CQAs, in-process parameters, equipment attributes) to meet GxP standards and regulatory expectations for upstream and downstream processes.
  • Mapped data lineage across batches, recipes, samples, and results to strengthen digital traceability, regulatory audit readiness, and inspection compliance.
  • Defined federated data ownership roles across Quality, IT, and Manufacturing, embedding governance frameworks that support sustainable compliance.
  • Coordinated validation and UAT cycles across MES, LIMS, and eBR touchpoints to ensure end-to-end data integrity, seamless data flow, and inspection readiness.

Business Analyst, Revenue Management & Digital Solutions

Lufthansa Group
06.2019 - 08.2021
  • Enabled a major digital transformation initiative (“dot com”) shifting Lufthansa from legacy GDS systems (Amadeus, ATPCO) to direct-to-customer, AI-enabled NDC platforms.
  • Validated AI-powered dynamic pricing algorithms leveraging market, fare, behavioural, and competitor data to optimise commercial offers and increase revenue.
  • Built a unified business glossary and defined KPIs and reconciliation rules across Revenue Management, Strategy, and Finance to standardise reporting and analysis.
  • Bridged IT, commercial, and finance teams to align analytics solutions with digital strategy and revenue growth objectives.
  • Led UAT planning and execution, consolidating results to measure platform performance, quantify savings, and drive decision-making on go-live readiness.

Senior Specialist, External Manufacturing & Inventory Management

MSD (Merck Sharp & Dohme)
02.2015 - 04.2019
  • Managed external manufacturing operations across multiple CMO sites for drug substances, products, and medical devices, aligning forecasts with capacity and ensuring supply continuity.
  • Collaborated with Operations, Technology, Quality, and Procurement teams to drive on-time production, delivery, and compliance.
  • Monitored key service metrics (LIRF, OTIF) and performed monthly inventory reconciliation between MSD’s SAP system and CMO ERP/3PL systems.
  • Led S&OP and business reviews, aligning profit plans and capacity planning with SAP and MES critical parameters.
  • Identified and resolved IQV issues across internal and CMO plants, performing root cause analysis and keeping IQV below 20% per finance and regulatory SOPs.
  • Introduced preventative controls by automating provisions and accruals in S&OP for physical and virtual inventory locations.
  • Facilitated cross-functional collaboration between global teams to improve IQV management, data accuracy, and operational alignment.
  • Automated data analytics and reconciliation using Tibco Spotfire and IDOC automation, increasing process efficiency and enabling unit-level inventory accuracy at CMOs.

Management Consultant

Earlier Career
01.2001 - 07.2015

Consulting roles in SAP, ERP transformation, business analysis, and data improvement across telecoms, finance, aviation, and technology.

  • Delivered multi-country SAP and ERP rollouts, harmonising processes and remediating master data for consistent operations and reporting.
  • Developed business cases and ROI analyses to prioritise initiatives and track transformation benefits.
  • Implemented process governance frameworks and trained business users to drive adoption and compliance.
  • Managed risks, dependencies, and stakeholder communications to ensure timely, on-budget programme delivery.

Education

MSc - Information Management & Finance

University of Westminster

BA (Hons) - Urban Design

University of Westminster

Skills

Leadership & Management

Certification

Certifications: Lean Six Sigma Black Belt, CBAP (IIBA), PMI-ACP, AgilePM (v3), IPMA Level D, ITIL Foundation

Affiliations

IIBA | ISPE | APICS | DAMA

Timeline

Technical Business Analyst (Performance & Data Manager) - Lonza AG – Global Engineering
01.2025 - 04.2025
Principal Business Analyst & System Owner - argenx BV – Data Analytics Platform (DAP)
11.2023 - 10.2024
Senior SAP S/4HANA Consultant (Master Data & Supply Chain) - Medela AG – Global SAP Programme
04.2023 - 07.2023
SAP S/4HANA EWM & Supply Chain Consultant - Komax AG – Global S/4HANA Rollout
06.2022 - 04.2023
Technical Business Analyst, Tech Transfer Digital Transformation - F. Hoffmann-La Roche Ltd – Basecamp 2.0
08.2021 - 04.2022
Business Analyst, Revenue Management & Digital Solutions - Lufthansa Group
06.2019 - 08.2021
Senior Specialist, External Manufacturing & Inventory Management - MSD (Merck Sharp & Dohme)
02.2015 - 04.2019
Management Consultant - Earlier Career
01.2001 - 07.2015
University of Westminster - BA (Hons), Urban Design
University of Westminster - MSc, Information Management & Finance
Abisha MoyoTransformation & Digital Operations Leader