Adam Hamdi
Geneva,
Summary
Personable and customer-focused with strong interpersonal, communication, analytical, and conflict resolution skills. Globally experienced, having lived in Switzerland, England, and Tunisia, enabling me to navigate diverse cultural expectations. Committed to building strong client relationships and delivering exceptional service.
Overview
2021
2021
years of professional experience
Work History
Freelance (Salesperson)
Upwork.com
- Increased client satisfaction by promptly addressing and resolving outbound call inquiries.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of client's visualized properties.
Travel Agent/Customer Service
Air Marin
12.2020 - 02.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Updated and maintained customer databases to increase customer retention.
Charity Outreach Intern
Zambezi Environmental Education Centre (ZEEC)
05.2017 - 06.2017
- Supported in coordinating volunteers for the ZEEC project in the development and change of the Schools, church, and orphanages, ensuring efficient use of resources and maximum impact.
- Conducted research on community needs, enabling better service delivery and tailored programming.
- Maintained positive relationships with stakeholders and regularly reached out to offer assistance to individuals.
- Supported coordinating logistics such as day-to-day activities, and registration management.
Education
MSc. Global Human Resource Management -
University of Roehampton
01.2027
BSc. Business Management -
Webster University Geneva
Geneva, Switzerland03.2023
BSc. Business Administration -
Hult International Business School
London, United Kingdom05.2019
High School Diploma -
Ecolint: International School of Geneva
Geneva, Switzerland06.2018
Skills
- MS Office (Word, Excel, Powerpoint, Teams, Microsoft Co-pilot 365)
- Customer Relationship Building
- Efficient Time Management
- Research and analytics
- Teamwork and collaboration
- Problem-solving
Languages
English (Mother Tongue)
French (Mother Tongue)
Arabic (Upper Intermediate)
Spanish (Beginner)
Course Certificates
- Marketing at Google Analytics Academy
- Introduction to Professional Writing at Webster University
- Introduction to Geography and Global Environments at Webster University
- Introduction to Psychology at Alison
Hobbies and Interests
- Documentaries
- Sports
- Travel
Timeline
Travel Agent/Customer Service
Air Marin
12.2020 - 02.2021
Charity Outreach Intern
Zambezi Environmental Education Centre (ZEEC)
05.2017 - 06.2017
Freelance (Salesperson)
Upwork.com
MSc. Global Human Resource Management -
University of Roehampton
BSc. Business Management -
Webster University Geneva
BSc. Business Administration -
Hult International Business School
High School Diploma -
Ecolint: International School of Geneva
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