Adnane Chikhani
Winterthur
Summary
My expertise extends beyond administrative tasks to encompass guest relations and sales, where I leverage my interpersonal skills to upsell additional facilities and services, enhancing guest satisfaction and driving revenue. I thrive in fast-paced environments where I can utilize my communication, organization, and problem-solving abilities to exceed expectations and contribute to the success of the team.
Having lived and studied in diverse cultural settings, I approach every interaction with openness, initiative, and respect for different perspectives. My commitment to excellence, coupled with a genuine appreciation for cultural diversity, allows me to connect authentically with guests and colleagues from around the world.
I am eager to leverage my experience and skills to continue delivering outstanding service and fostering positive relationships in the hospitality industry. Let's connect and explore how I can contribute.
Overview
10
10
years of professional experience
Work History
Social Media Local Hero
Alden Hotel Splügenschloss
02.2024 - Current
- Increased brand awareness by developing and implementing creative social media campaigns.
- Collaborated with marketing team to develop cohesive brand messaging across all online platforms.
- Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
Front Office Agent
Alden Hotel Splügenschloss
06.2023 - Current
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Digital Sales and Marketing Consultant
Saxo Bank
03.2023 - 07.2023
- Maintaining relationships with existing clients by providing ongoing support and consultation with about new products and services
- Providing customer service to clients by answering questions about products or services offered
- Supporting Relationship Managers
- Working with marketing staff to create sales campaigns based on target markets and product lines
Front Office Receptionist Part Time / Weekends
Leonardo Airport Zurich Hotel
01.2023 - 05.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support, addressing routine, and special requirements.
- Maintained transaction security by verifying payment cards against identification.
Client Service Specialist
UBS
04.2022 - 10.2022
- Corporate Events and Proxy, Corporate Actions: working with internal and external clients in a deadline driven environment to ensure corporate action instructions and entitlements are posted and settled in a timely fashion
- Trade Processing: tracking, settling, and reconciling assets that are acquired and disposed of by the investor—either directly or indirectly—through delegated authority with an asset manager
Client Manager WM
UBS
12.2021 - 03.2022
- Responsible for delivering services to customers as part of a financial management team
- Handling transactions for clients, manage individual client caseloads and escalate complex matters higher up the chain.
- Applied regulatory expertise to develop compliant policies and processes.
- Maintained well-managed accounts for a diverse client portfolio, ensuring customer satisfaction.
- Trained junior staff in revenue growth and retention for all round team success.
Substitute Teacher, K-Eighth Grade
Ecole Alpha Sarl
08.2018 - 05.2021
- Planning lessons to instruct students in general or specialized subjects within physics, biology and chemistry
- Preparing assignments, homework, and tests to impart knowledge and understanding to students
- Assessing students' progress and abilities throughout the school year.
- Enhanced student comprehension by incorporating real-world examples and relatable content in lesson plans.
Front Office Administrator
Ecole Alpha Sarl
08.2018 - 05.2021
- Completing clerical and administrative tasks for the office
- Main duties include welcoming and directing visitors, coordinating meetings and appointments and performing clerical tasks such as answering phone calls and responding to e-mails.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Customer Success Specialist
Crans Montana Ski Resort
01.2021 - 04.2021
- Responding to incoming or outgoing customer calls for the organization
- Handling account inquiries, customer complaints and support issues.
Customer Service Representative
Crans Montana Ski Resort
11.2020 - 01.2021
- Provide customers with fast and friendly service while ensuring accuracy at the sales counter
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Student Laboratory Assistant
Johnson & Johnson MedTech
03.2016 - 03.2018
- Enhanced laboratory safety by strictly adhering to protocols and guidelines during experiments.
- Assisted in the preparation of lab materials for efficient execution of experiments, resulting in accurate data collection.
- Improved lab organization and inventory management through meticulous record-keeping and maintenance of supplies.
- Contributed to the successful completion of various research projects by diligently performing assigned tasks and responsibilities.
- Collaborated effectively with fellow lab assistants and supervisors, fostering a positive work environment and efficient teamwork.
English Tutor
Mômji
02.2017 - 03.2018
- Assessing student's strengths and weaknesses in different areas, planning sessions plans to target specific skills, and developing ways to help them improve.
Room Service Server / Summer Job
Le Jardin de Notre Dame
01.2014 - 10.2016
- Primary responsibilities such as delivering food, drinks, and any necessary utilities and condiments to guests who order meals.
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
Education
Management Program - Management Hospitality
Leonardo Academy
07.2025
Banking And Finance
ZHAW - School of Management And Law
Winterthur, Switzerland07.2023
BSc - Theoretical Physics/Chemistry Opt Biology
Pierre Et Marie Curie - La Sorbonne
Paris, France /2016 - /2018
French Baccalaureate Certificate - Science and Technology
Lycee Janson De Sailly
Paris, France /2014 - /2016
A-Levels - Science and Technology
Lycee Claude Bernard
Paris, France /2013 - /2014
Brevet - National French Brevet Certificate
Lycee Camille Sée
Paris, France /2011 - /2013
IGCSE's Checkpoint - Introduction to Science and Medicine
P. International School of Damascus
Damascus, Syria /2006 - /2011
Primary Education -
St James' and St Michaels' Primary School
London, England /2001 - /2008
Languages
English
Native
French
Native
Arabic
Advanced (C1)
German
Intermediate
Timeline
Social Media Local Hero
Alden Hotel Splügenschloss
02.2024 - Current
Front Office Agent
Alden Hotel Splügenschloss
06.2023 - Current
Digital Sales and Marketing Consultant
Saxo Bank
03.2023 - 07.2023
Front Office Receptionist Part Time / Weekends
Leonardo Airport Zurich Hotel
01.2023 - 05.2023
Client Service Specialist
UBS
04.2022 - 10.2022
Client Manager WM
UBS
12.2021 - 03.2022
Customer Success Specialist
Crans Montana Ski Resort
01.2021 - 04.2021
Customer Service Representative
Crans Montana Ski Resort
11.2020 - 01.2021
Substitute Teacher, K-Eighth Grade
Ecole Alpha Sarl
08.2018 - 05.2021
Front Office Administrator
Ecole Alpha Sarl
08.2018 - 05.2021
English Tutor
Mômji
02.2017 - 03.2018
Student Laboratory Assistant
Johnson & Johnson MedTech
03.2016 - 03.2018
Room Service Server / Summer Job
Le Jardin de Notre Dame
01.2014 - 10.2016
Management Program - Management Hospitality
Leonardo Academy
Banking And Finance
ZHAW - School of Management And Law
BSc - Theoretical Physics/Chemistry Opt Biology
Pierre Et Marie Curie - La Sorbonne
/2016 - /2018
French Baccalaureate Certificate - Science and Technology
Lycee Janson De Sailly
/2014 - /2016
A-Levels - Science and Technology
Lycee Claude Bernard
/2013 - /2014
Brevet - National French Brevet Certificate
Lycee Camille Sée
/2011 - /2013
IGCSE's Checkpoint - Introduction to Science and Medicine
P. International School of Damascus
/2006 - /2011
Primary Education -
St James' and St Michaels' Primary School
/2001 - /2008
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