Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Adriana Ferguson
Open To Work

Adriana Ferguson

Talent and Learning Expert

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

“Learning & Development”, “Talent Development”, “L

Work Type

Full TimePart TimeConsulting

Location Preference

On-SiteRemoteHybrid
Location: Switzerland
Open to relocation: Yes

Salary Range

1/yr - 136000/yr

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsWork-life balanceWork from home option

Summary

Senior Learning & Development professional with more than 20 years of experience shaping capability-building initiatives across banking, financial crime prevention, aviation, media and technology. Proven track record in designing and delivering global learning strategies, leadership and technical training programmes, and blended learning journeys that improve readiness, quality and business performance in regulated, multicultural environments. Trusted partner to senior stakeholders across operations, risk, product and transformation teams, with strengths in training needs analysis, instructional design, facilitation, learning governance, LMS reporting and programme optimization. Multilingual profile based in Switzerland, bringing strong cross-cultural agility and credibility for senior L&D roles in international and Swiss organizations.

Overview

8
8
Certification
26
26
years of professional experience

Work History

Talent & Learning Expert

ING Bank
Amsterdam, Netherlands
07.2024 - Current
  • Learning Strategy & Capability Assessment: Led training needs analyses with business leaders and subject-matter experts to define role-critical capabilities, prioritise learning interventions and align development plans with operational objectives.
  • Global Programme Design: Designed global learning journeys, facilitator guides, assessments and supporting materials to improve consistency, learner readiness and adoption across international teams.
  • Evaluation & Continuous Improvement: Used surveys, assessments and engagement data to evaluate programme effectiveness, identify improvement opportunities and design new learning interventions to strengthen learning impact.
  • Stakeholder Governance & Business Impact: Partnered with leaders and cross-functional stakeholders to support programme governance, delivery and progress reviews, contributing to a 30% reduction in case-completion errors.

Global Financial Crime Fraud Prevention Trainer

ING Bank
Amsterdam, Netherlands
09.2021 - 07.2024
  • Blended Learning Delivery: Delivered instructor-led, virtual instructor-led and coaching-based programmes that strengthened role readiness and supported 85% consistent application of process requirements.
  • Instructional Design & Training Assets: Developed SOP-aligned learning content, assessments and facilitator materials to support effective delivery in a highly regulated environment.
  • Learning Operations & Reporting: Managed attendance, completions and stakeholder reporting to maintain audit readiness and visibility; achieved an average NPS of 9/10 and training satisfaction of 9.2/10.

Training Manager

Hamad International Airport
Doha, Qatar
02.2020 - 09.2021
  • Training Programme Delivery: Increased participation by 40% through learner-focused training design and delivery across multiple employee groups in a large operational environment.
  • Course Coordination & Logistics: Managed course schedules, trainers, venues, materials and resource planning to ensure smooth execution of large-scale training activities.
  • Quality & Vendor Support: Coordinated vendors and checked delivery quality to keep training standards and a reliable learner experience.

Client Due Diligence Training Manager

HSBC UK
London, United Kingdom
06.2014 - 02.2020
  • Enterprise Training Needs Analysis: Identified learning needs across markets, roles and risk areas, defining development priorities with senior stakeholders in a complex global environment.
  • Curriculum & Governance: Built structured curricula, learning solutions and compliance-aligned content that improved consistency, strengthened governance and reduced case-completion errors by 35%.
  • Senior Stakeholder Partnership: Partnered with senior leaders across regions to support implementation, reporting and continuous improvement of high-impact training programmes.

Freelance Training Manager

NBC Universal Studios
London, UK
02.2014 - 06.2014
  • Training Delivery: Delivered global compliance training aligned to operational and audit requirements.
  • Course Content Development: Built structured, SOP-aligned materials to drive consistency and learner understanding.
  • LMS Tracking & Reporting: Managed training records and reporting to support completion visibility and readiness checks.

Technical Programme Manager

Nuance Communications Inc.
Burlington, MA, USA
06.2013 - 12.2013
  • Programme Delivery: Led development-focused programmes that supported career development and learners’ capability.
  • Blended Facilitation: Designed and facilitated programmes to develop the behavioural skills of technologists across virtual, classroom and coaching formats.
  • Learning Alignment: Aligned learning activity with capability priorities and development needs.

L&D Manager

Different Employers
01.2000 - 01.2010
  • Cross-Industry Training Experience: Held Training Manager and L&D Manager roles across legal, financial services and technology organizations.
  • Training Delivery & Coordination: Led training delivery and learning initiatives across varied business environments, building strong foundations in coordination and learner support.
  • Operational Learning Support: Built core capabilities in stakeholder support, programme administration and training management.

Education

Systemic Team Coaching - Coaching

Academy of Executive Coaching
Basel, CH
04-2025

Online Learning Facilitator - Education

The Learning And Performance Institute
UK
07-2023

Accredited Career Coach - Coaching

Institute For Career Coaching
USA
07-2022

Associate Certified Coach (ACC) - Coaching

International Coaching Federation
Remote
07-2018

Practitioner Diploma in Executive Coaching -

Academy of Executive Coaching
UK
07-2015

MBTI Practitioner - Education

OPP
UK
03-2011

CIPD Associate - Learning And Development

Croydon College
UK
07-2010

High School Diploma -

Private High School Liceo Linguistico
Italy
1998

Skills

  • Learning strategy & organisational capability building
  • Leadership development & behavioral skills programmes
  • Instructional design, curriculum architecture & learning journeys
  • Facilitation across classroom, virtual & on-site environments
  • Training needs analysis & competency assessment
  • Stakeholder management across matrixed global organisations
  • Compliance, risk & regulated-environment training
  • LMS reporting, learning analytics & continuous improvement
  • Change enablement, learner adoption & programme governance
  • Multilingual communication & cross-cultural facilitation

LANGUAGES

Italian: C2
Native or Bilingual
English: C2
Native or Bilingual
German: B1
Professional Working
French: B1
Professional Working

Timeline

Talent & Learning Expert

ING Bank
07.2024 - Current

Global Financial Crime Fraud Prevention Trainer

ING Bank
09.2021 - 07.2024

Training Manager

Hamad International Airport
02.2020 - 09.2021

Client Due Diligence Training Manager

HSBC UK
06.2014 - 02.2020

Freelance Training Manager

NBC Universal Studios
02.2014 - 06.2014

Technical Programme Manager

Nuance Communications Inc.
06.2013 - 12.2013

L&D Manager

Different Employers
01.2000 - 01.2010

Systemic Team Coaching - Coaching

Academy of Executive Coaching

Online Learning Facilitator - Education

The Learning And Performance Institute

Accredited Career Coach - Coaching

Institute For Career Coaching

Associate Certified Coach (ACC) - Coaching

International Coaching Federation

Practitioner Diploma in Executive Coaching -

Academy of Executive Coaching

MBTI Practitioner - Education

OPP

CIPD Associate - Learning And Development

Croydon College

High School Diploma -

Private High School Liceo Linguistico
Adriana FergusonTalent and Learning Expert