Aisulu Bento

Performing the function of currency control unit (CCU) agent in terms of payments processing

Checking incoming and outgoing payments of customers, internal payments of the bank for compliance with requirements of the currency legislation of the Republic of Kazakhstan

Creating the electronic customers dossiers in CCU database as well as timely entry into the database for currency control of all supportive documents.

Consultations of clients on payments subject to CCU.

Execution of all outgoing and incoming payment subject to CCU.

Strict adherence to the performance of functions and the requirements of the internal rules and procedures (compliance, measures to combat money laundering KYC control on foreign exchange transactions).

Investigation of the transactions related to funds movement on Nostro accounts via SWIFT messages.

Reconciliation of transactions from/to Nostro.

Prepare the information to requests of regulatory bodies.

Control over compliance to the requirements on daily registration documentation files.

Evaluated customer needs and feedback to drive product and service improvements.

Collaborated with cross-functional teams to address complex control issues, resulting in enhanced operational effectiveness.

Interaction with vendor developers and IT regional teams regarding discussion of bank systems and applications. active participation in tests implementation of changes.

Testing and implementation of both new products and the elimination of deficiencies.

Conducted periodical reviews on control systems to maintain robustness against emerging risks.

Maintained up-to-date knowledge about relevant laws, regulations, and industry trends affecting organizational controls.

Responsible for solving customers’ day-to-day banking needs such as:

Customer notification on FCY and LCY incoming payments Pending payments monitoring

Support of customers in the service areas in RO such as currency control, Cards, Deposits, Bank-client electronic system.

Investigation of unprocessed customer payments both within the bank and corr.banks via SWIFT messages.

Сommunication with corr.banks via SWIFT regarding pending payments

Confirmations and clarifications to local banks on customer pending payments

Issue of certificates, confirmations for customers

Closing customers inactive accounts

Preparing audit confirmations

Preparing guarantee deposit/ time-deposit confirmations Telephone Customer support

Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Making up of Manuals on Database programs

Developing of RO's procedures in accordance with operations risk-management policy, efficiently organized exchange with HO divisions/units mainly involved in daily processes

Principal responsibilities:

Handling of Cash related transactions

Handling of check related transactions – encashment of FCY checks for named customers, American Express Travellers Checks. Handling of POS-transactions

Issuance of certificates, local check books

Observe the Compliance, Money Laundering, KYC, Sanctions Prepare Tellers Monthly Proof, RCSA (Risk Control Self Assesment) Prepare statistic reports for the Central Bank

ATM loading, Cash delivery to customers

Arrangement of outgoing/incoming Cash Shipments

Daily checking of EOD cash balance

Streamlined checkout process for increased efficiency and reduced waiting times.

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Mentored new employees on cashier duties and best practices, improving overall staff performance.