Ajith Kumar Sahu
Retail Management
TC Palya, Bengaluru
Summary
Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 17 years. Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Asst Boutique Manager
Swarovski Crysretail Trading Pvt Ltd
01.2023 - Current
- Enhanced customer satisfaction by providing personalized shopping experiences and expert fashion advice.
- Implemented effective visual merchandising strategies for appealing store displays and increased sales.
- Provided exceptional guest service by addressing inquiries promptly, maintaining inviting atmosphere, and handling returns with ease.
- Maintained clean, organized, and visually appealing store environment to enhance shopping experience.
- Increased boutique revenue by effectively promoting seasonal trends through window displays and in-store signage.
- Conducted regular inventory audits to maintain accurate stock levels and support optimal product availability.
- Collaborated with corporate team on promotional events and marketing initiatives to drive store traffic.
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Exceeded sales targets by developing and implementing effective sales strategies tailored to customer needs and preferences.
- Streamlined operations by implementing efficient inventory management systems for accurate record-keeping of merchandise turnover rates.
- Managed inventory levels, ensuring optimal stock availability for customer needs and preferences.
- Analyzed sales reports to identify trends and opportunities for improvement in merchandise selection or pricing strategies.
- Boosted average transaction value through upselling techniques and suggesting complementary items that align with customer preferences.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Contributed to positive workplace culture by promoting teamwork, open communication, and continuous learning opportunities for staff members.
- Stayed on track to exceed 10% growth by skillfully managing personnel, inventory, and marketing resources
Counter Manager
ELCA Cosmetics pvt Ltd
11.2021 - 01.2023
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints professionally, ensuring positive outcome for all parties involved.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
Store Incharge
Innisfree cosmetics India Pvt Ltd
09.2018 - 11.2021
- Improved operations through consistent hard work and dedication by carrying duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and suggested products to Customers as per their requirement.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Soft Services Executive
Randstad India private limited
06.2017 - 08.2018
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Adhering to protocols and wore mask or face shield.
- Monitored company inventory to keep stock levels and databases updated.
Sales Consultant
TRIDENT AUTO ENTERPRISES Pvt Ltd
12.2015 - 06.2017
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with Customers in assigned sales territory.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided sales and customer service assistance to walk-in traffic
Customer Care Executive
Regaliaa bulid Tech Pvt Ltd
09.2014 - 11.2015
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conducted surveys to determine customer opinion of products and services.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
Customer Service Assistant Supervisor
Prestige Garden Construction Pvt Ltd
08.2011 - 09.2014
- Taking care of Info-Desk by creating, preparing and delivering Sale reports to various departments.
- Coordinating Mall Event & Promotions
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Member
Dodsal Corporation Pvt Ltd
06.2007 - 07.2011
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Multi tasking job of taking orders, working as Cashier, and coordinating with Kitchen for timely delivery.
Education
Bachelor of Commerce -
Karnataka Open University
Bengaluru Karnataka 04.2001 -
Skills
Work Planning and Prioritization
Performance Analysis
Employee Scheduling
Staff Training and Development
Effective Communication
Staff Management
Documentation And Reporting
Customer Relationship Management
Problem-solving aptitude
Analytical Skills
Task Delegation
Task Prioritization
Languages
English, Kannada, Hindi, Odia
Timeline
Asst Boutique Manager
Swarovski Crysretail Trading Pvt Ltd
01.2023 - Current
Counter Manager
ELCA Cosmetics pvt Ltd
11.2021 - 01.2023
Store Incharge
Innisfree cosmetics India Pvt Ltd
09.2018 - 11.2021
Soft Services Executive
Randstad India private limited
06.2017 - 08.2018
Sales Consultant
TRIDENT AUTO ENTERPRISES Pvt Ltd
12.2015 - 06.2017
Customer Care Executive
Regaliaa bulid Tech Pvt Ltd
09.2014 - 11.2015
Customer Service Assistant Supervisor
Prestige Garden Construction Pvt Ltd
08.2011 - 09.2014
Team Member
Dodsal Corporation Pvt Ltd
06.2007 - 07.2011
Bachelor of Commerce -
Karnataka Open University
04.2001 -
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