AKHIL SREEKUMAR
Deputy Manager- IT Service Delivery
Chandigarh
Summary
Dedicated Deputy Manager with 10+ years of experience in the IT Service industry. Recognized for diligence and commitment. Possessing strong interpersonal and communication skills, fostering effective collaboration with team members and clients. Dynamic and determined, with exceptional leadership qualities to drive projects forward and achieve successful outcomes.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Global Supply Chain Management- Deputy Manager
Avaso Technology Solutions
01.2024 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Interviewed, performed background checks, hired, and trained 10 associates in 2024.
- Defined clear targets and objectives, and communicated them to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Project Management: Led planning and execution of logistics and depot projects, ensuring timely and budgeted completion.
- Depot Solution Design: Developed and implemented scalable depot solutions tailored to client needs, enhancing warehousing and asset management.
- Client Onboarding: Facilitated seamless integration of new clients into depot services, customizing solutions to their specific requirements.
- Operational Optimization: Streamlined depot processes to boost efficiency, reduce costs, and improve service quality.
- Resource Coordination: Managed vendor relationships and resource allocation to ensure timely procurement and optimal stock levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Stakeholder Communication: Maintained regular updates with clients and senior management on project statuses and operational improvements.
- Inventory Management: Oversaw daily inventory control, ensuring accurate stock levels and minimizing discrepancies across multiple depots.
- Dispatch and Delivery Coordination: Managed scheduling and execution of dispatches, ensuring timely delivery of goods and adherence to client SLAs.
- Team Leadership: Supervised and trained depot staff, fostering a culture of accountability, safety, and continuous improvement.
- Quality Control & Compliance: Implemented quality control measures and ensured compliance with industry standards and client requirements during depot operations.
- Depot Performance Monitoring: Analyzed depot performance metrics and KPIs, identifying areas for improvement and driving operational efficiency.
- Asset Tracking & Reporting: Managed asset tracking systems to provide real-time visibility of stock movement, preparing detailed reports for stakeholders.
- Logistics Support: Coordinated with internal and external logistics teams to optimize inbound and outbound shipments, reducing lead times and costs.
Global Supply Chain Management - Team Lead
Avaso Technology solutions
10.2020 - Current
- Formulates and implements processes, procedures, and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement.
- Account for the IT assets throughout the enterprise, utilizing tools to manage all assets within the organization and affiliated companies.
- Develop and conduct training, as needed, for use by department-level staff to maintain inventory.
- Manage acquisition of assets from planning through deployment.
- Report to senior management ITAM/life cycles and resolve conflicts.
- Verify, enter, and adjust equipment IT asset management data in a variety of forms, schedules, and reports.
- Track entire life-cycle management for each asset to maintain warranty information, refresh date, and end-of-life data information.
- Work directly with the administrator(s) to maintain 100 percent inventory accuracy.
- Develop written plans, policies, and procedures to document processes that support the asset management lifecycle.
- Conduct annual inventory audit and develop processes and procedures to ensure accuracy.
- Develop and implement e-waste policies and procedures.
- Responsible for leading the Commercial and Asset Management Team members, agreeing goals with the Service Delivery Manager, and setting supporting objectives for team members.
- Effective management of the team's resources and reporting on the team's objectives.
- Oversees the organization's Software Asset Management processes, ensuring high levels of license compliance, harvesting of unused software, reporting on process performance, and asset utilization.
- Ability to manage the company's IT hardware assets, ensuring their most appropriate and cost-effective use, recording the location and status of assets, and reporting on appropriate KPIs to show the effectiveness of the process.
- Planning and managing logistics, warehouse, transportation, and customer services.
- Meeting with area and regional managers to share best practices.
- Managing the day-to-day operations of the depot, warehouse, or factory.
- Maximizing growth and profitability.
- Management of core depot services like Reverse Logistics, Asset Repair & Maintenance, Advanced Exchange Service Model, Refurbish and Redeploy, ITAD Services, Asset De-Install, Data Destruction Services, Asset Refurbishment, IT Asset Remarketing, and Asset Disposal Services.
- Highlighting any major commercial risks or issues to Management, and working with them to ensure the optimum solution.
- Ensuring all operations are carried out in an appropriate, cost-effective way in the areas of Facility management, Travel & Logistics, Corporate events, and other associated deliverables as part of corporate services.
- Improving operational management systems, processes, and best practices.
- Solving import and export logistics issues for customer and internal shipments.
IT SUPPORT EXECUTIVE (Field Engineer)
International Computer Institute Pvt LTD.
8 2009 - 2 2012
- Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, hardware, and software troubleshooting
- Responsible for troubleshooting, installation, configuration and repairing computer systems
- Assembling desktop computers and repairing desktop and laptops
- Support in Sales of computer hardware equipment's
- Responsible for performing hardware and software performance regularly
- Configure new and existing network systems and hardware
- Proficient with network hardware such as hubs, routers, servers, and cabling
- Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, upgrades, MSOffice products and Internet connectivity
- Communicating with administrators, executives, and management personnel to collect data regarding the performance of all the employees working under them
- Field level system checking and servicing.
Service Specialist (Global Service Specialist)
Avaso Technology
03.2018 - 10.2020
- Solutions Establish strong communication channel between Company's global clients, company's internal staff and Partners
- Work with the PMO/ GCAM/ Sales team to deliver the projects Management of the Help desk team including responsibility of service desk and application support
- Handle the first line of service delivery escalations; maintain service levels with internal, external customers
- Responsible for maintaining the operational manual and update processes& procedures
- To coordinate with field engineers to ensure smooth execution of technical issues and execution of projects
- Provide excellent services through phone to It users for basic end user related, hardware's and software's, desktop related LAN network systems
- Configuration and resetting the network access accounts whenever required
- Installation of new hardware's and software's
- Processing software's and hardware's by coordinating user setups, installations, and upgrades
- Field incoming help requests from clients via helpdesk tracking tools, telephone, and e- mail in a professional manner
- Provides information and answers to inquiries from external customers regarding all aspects of specific program area of unit
- Coordinated activities by change management, business continuation, vendor management and problem management for return to service and problem mitigation and assure 24/7 service availability
- Communicated and work with Project Manager to define metrics, performance goals and risk analysis
- Collaborated with cross functional teams to analyze, investigate and diagnosis root cause of problems, as well as completion of corrective actions
- Engaged at a basic technical level in discussions to evaluate those solutions and publish Root Cause Analysis (RCA) report
- Effective and rapid response to major incidents, also chair all major incident and operation review meetings & technical bridges further develop and maintain the service management process
- Produced metrics for service performance and customer satisfaction both on a regular and an ad hoc basis
- Initiating Incident Management, by recognizing/verifying an event or an issue reported through Request Management Monitor the incidents workload per Tier 1 Analyst to ensure that the Service Level Agreement are respected
- Ensuring operational effectiveness and efficiency of Incident Management process Quality check for Service desk Team on Daily basis Facilitate the negotiation of service performance criteria resulting in SLA's and OLA's with IT service owners, service contributors, and customers
- Uses standard ITIL Methodology to analyze and streamline existing business processes and assists in creation of new business processes Produced metrics for service performance and customer satisfaction both on a regular and an ad hoc basis.
Technical Support Specialist (Hewlett-Packard)
Wipro Limited
09.2016 - 03.2018
- Providing Technical support for the USA and Canada clients regarding the issues with their HP Printers and Laptops
- Have hands on experience with all MAC versions and Windows new OS versions
- Installation of various antivirus and Microsoft applications for the client Helps to connect the HP Printers to Clients Private Home Network and Office networks
- Clearing different types of queries related to the clients HP Laptops and Printers
- Replacing Faulty HP Printers as per provided warranty to the Clients
- Remote Access Support provided for the Client regarding the issues related to HP Laptops and Printers
- Helps the Client to Re Install the HP Laptop Software and Printer Software
- Provided Great Sales for the Clients Regarding the Ink Cartridges and Printer Extended Warranty
- Troubleshooting HP Laptops and Printers Hardware issues for the client, Also Helps to reconnect the Printer to the network through IPV4 by adding printer IP to the Network
- Installation of HP Printers through IP and USB cable.
Education
High School Diploma -
Sree Bhuvaneswari Higher Secondary School
Alappuzha, India 05.2006 - 03.2007
Biology and computer science - undefined
Nair Samajam Higher Secondary School
04.2007 - 04.2009
English Language and Literature - undefined
Marthoma College
03.2012 - 04.2015
Skills
Performance Improvements
Cost analysis and savings
Task Delegation
Import & Export - Customs Compliance & Documentation
Process and procedure development
Operations Management
Decision-making capabilities
Purchasing and planning
Sales and Marketing
Staff Training and Development
Recruiting skills
Pre Sales - Solutioning
Customer Relationship Management (CRM)
Project Management
Project management abilities
Business Development
Product and service knowledge
Employee performance evaluation
Cost Control
Financial Management
Orientation and training
Business Administration
Staff Development
Professional skills
- Diploma in Computer technology
- Service Engineer for Hemmers Bach
- HP Certified Technician (Wipro)
- HP Certified technician for Nokia sites India
- CCNA (Course completed)
- ITIL V4 Certified
- Certification in MS OFFICE
- Incident Management
- Service Delivery Operations
Languages
Hindi
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Network Security Associate- Fortinet
Interests
Supply Chain Optimization: Passionate about exploring innovative strategies to streamline logistics and warehouse operations for greater efficiency
Technology & Automation: Keen interest in learning and implementing cutting-edge technologies that enhance depot and logistics services
Team Sports (eg, Cricket): Enjoy playing cricket, which fosters teamwork, leadership, and strategic thinking in a dynamic environment
Additional Information
Thank you for considering my application. I hope to bring my industry expertise and experience to an organization, like yours, where I can contribute to growth and success. Please do not hesitate to contact me at +91-9745649369 / 08076343162 or akhils501@gmail.com, if you need any additional information.
Timeline
Global Supply Chain Management- Deputy Manager
Avaso Technology Solutions
01.2024 - Current
Lean Six Sigma Green Belt
03-2023
Lean Six Sigma Yellow Belt
02-2023
Global Supply Chain Management - Team Lead
Avaso Technology solutions
10.2020 - Current
ITIL® Foundation Certificate in IT Service Management ITIL® Foundation Certificate in IT Service Management AXELOS Global Best Practice
08-2020
Network Security Associate- Fortinet
05-2020
Service Specialist (Global Service Specialist)
Avaso Technology
03.2018 - 10.2020
Technical Support Specialist (Hewlett-Packard)
Wipro Limited
09.2016 - 03.2018
English Language and Literature - undefined
Marthoma College
03.2012 - 04.2015
Biology and computer science - undefined
Nair Samajam Higher Secondary School
04.2007 - 04.2009
High School Diploma -
Sree Bhuvaneswari Higher Secondary School
05.2006 - 03.2007
IT SUPPORT EXECUTIVE (Field Engineer)
International Computer Institute Pvt LTD.
8 2009 - 2 2012
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