Alan Winrow
Tallinn
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
13
13
years of professional experience
Work History
Product Owner - Natural Gas / Carbon
Gunvor Services AS
04.2023 - Current
- Own and prioritize product backlog.
- Work with global business heads to leverage in house ETRM system to achieve streamlined global processes.
- Oversee entire product deployments from vision and creation to rollout and delivery.
- Complete regular meetings with business stakeholders to ensure key deliverables are met within predetermined roadmap
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Manage a stream of five developers, two business Analysts and two QA's
- Provide in depth training and knowledge sharing opportunities for all relevant business users and other IT support functions
Natural Gas IT Business Analyst
Gunvor Services
09.2020 - 04.2023
- Delivering IT ETRM solutions and services for Natural Gas and Carbon Trading Desk and Downstream Support functions
- Providing In depth specifications for internal ETRM platform for full deal lifecycle (Deal entry, Positions, Pricing, Risk Reporting etc) since inception.
- Assisting business users with UAT testing and “go-live hyper care”.
- Creation of internal System Checks via reporting tools and SQL reporting
- Providing 3rd Level technical and Business support for End users or other IT support teams
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Providing detailed examples of test case scenarios to QA teams for new stories, bugs and release checklists.
- Performed gap analysis to identify areas of improvement.
Global Support Manager
Gunvor Services
01.2016 - 09.2020
- Responsible for all IT Support functions Globally (ˇ30 people)
- Delivering support process standardization across the group
- Creating a suitable environment for team members
- Maintained professional, organized, and safe environment for employees and patrons.
- Increasing productivity through Automation
- Onboarded new employees with training and new hire documentation.
- Working to ITIL standards where required and identify the need for flexible methodologies
- Providing reporting and metric data to management and other IT streams.
- Working closely with external partners and vendors
- Negotiating external support contracts
- Project management (service now implementation)
Application Support Specialist
Gunvor Services
09.2014 - 01.2016
- Experience supporting Commodity trading applications for Oil and Energy
- Providing support for Traders and Middle officers to ensure delivery of correct PNL / Position
- Supporting back office functions such as accounting and compliance
- Worked daily with four ETRM Systems, plus various other web-based applications
- SQL and database support
- Used service Now to track, maintain and update trouble tickets.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Researched and identified solutions to technical problems.
Desktop Support Specialist
Gunvor Services
09.2012 - 09.2014
- Supporting; environment
- Asset management
- Supporting User workspace
- Active Directory management
Information Technology Service Desk
Gunvor Services
01.2011 - 09.2012
- Call handling / Ticket opening 1st and 2nd level troubleshooting
- Running of critical overnight ETRM pricing tasks
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Skills
- Stakeholder Relationship Management
- Key Relationship Development
- Risk Management
- Problem Identification
- Technical Expertise
- Story Planning
- Team Recruiting and Hiring
- Cross-Departmental Alignment
- Corporate Communication
- P&L Management
- Business Needs Analysis
- Creative and Innovative
- Root Cause Analysis
Timeline
Product Owner - Natural Gas / Carbon
Gunvor Services AS
04.2023 - Current
Natural Gas IT Business Analyst
Gunvor Services
09.2020 - 04.2023
Global Support Manager
Gunvor Services
01.2016 - 09.2020
Application Support Specialist
Gunvor Services
09.2014 - 01.2016
Desktop Support Specialist
Gunvor Services
09.2012 - 09.2014
Information Technology Service Desk
Gunvor Services
01.2011 - 09.2012
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