ALARAN OLAMIDE ZAINAB
Lagos
Summary
Results-driven media and customer experience professional with 4+ years’ experience across broadcasting, digital content creation, sales, and customer delight operations. Proven ability to build and sustain strong client relationships to support company goals, drive repeat business, and enhance brand perception. Experienced in delivering premium customer experiences within fast-paced service environments, with working knowledge of automotive services, tires, and lubricants. Adept at creating engaging digital content, managing customer data through ERP systems, and collaborating with cross-functional, multicultural teams. Recognized for professionalism, communication excellence, adaptability, and consistent performance under pressure.
Overview
8
8
years of professional experience
Work History
Customer Delight Executive & Content Creator
Carbon Car Care
Lagos
09.2024 - Current
- Provide exceptional customer service to walk-in and high-value clients, ensuring a premium experience aligned with the company’s brand standards.
- Communicate product knowledge clearly, including automotive services, lubricants, and tire solutions, supporting customers to make informed decisions.
- Create engaging digital content that promotes services, increases visibility, and improves brand consistency across social media platforms.
- Effectively handle a high-volume workload while maintaining professionalism and a positive client experience.
- Thrive in a fast-paced multicultural environment, working with both Nigerian and international (Indian) team members for seamless daily operations.
- Utilized ERP systems effectively to manage customer records, track service requests, process orders, and support smooth day-to-day operations.
Sales Executive
The Anchor Global Concept
Lagos
11.2021 - 08.2024
- Built strong customer relationships through clear communication and personalized-support.
- Kept track of competitor activities and market trends to identify potential areas for growth.
- Collaborated with the sales team to enhance their sales techniques and product knowledge.
- Reported customer feedback to the company for review and consideration.
- Oversaw inventory management, order tracking, and delivery services for customers nationwide.
- Designed and executed digital marketing strategies to boost customer engagement.
- Utilized persuasive arguments and sales techniques to promote products and services to potential customers.
- Monitor analytics and metrics to track channel growth, audience demographics, and content performance, making data-driven decisions for content improvement.
Presenter & Reporter
African News 24 (AN24)
Lagos
12.2020 - 12.2021
- Conduct thorough research and gather background information for program items.
- Plan, write, and rehearse engaging shows, occasionally memorizing scripts.
- Collaborate with production and technical teams for seamless coordination.
- Conduct interviews with guests in the studio, over the phone, or other locations.
- Manage social media handles for increased engagement and audience interaction.
- Analyze audience feedback and ratings to refine content and improve audience engagement.
- Stay updated with current events and emerging trends to provide timely and relevant news coverage.
- Conduct Investigative Research: Dig deep into stories and uncover hidden truths.
- Moderate Audience Interaction: Facilitate Q&A sessions and discussions during live shows.
- Train Junior Staff: Provide guidance and mentorship to team members.
- Manage Budgets: Monitor expenses and allocate resources effectively.
- Adhere to ethical and legal standards of journalism in reporting and content creation.
- Utilize storytelling techniques to create compelling narratives for news stories.
NYSC
Ministry of Information and Strategy (Public Affairs Department)
Lagos
11.2019 - 11.2020
- Prepare position papers on issues of importance to the State Government.
- Conduct research for government publications on programs and policies.
- Register and monitor publications circulated within the state.
- Draft press releases, speeches, and articles for effective communication.
- Liaise with government officials, stakeholders, and media representatives to facilitate information dissemination.
Intern
Radio Lagos
Lagos
06.2018 - 08.2018
- Conducted extensive research on news stories and local events to gather relevant information for news segments.
- Developed compelling topics and angles for local news segments, ensuring engaging and informative content for listeners.
- Collaborated with the producer in writing scripts for radio shows, incorporating relevant information and maintaining a consistent tone and style.
- Contributed creative ideas for content and suggested potential guests for interviews, aiming to diversify and enhance the radio station's programming.
- Assisted in troubleshooting technical issues that may arise during live broadcasts, promptly addressing them to minimize disruptions.
- Worked closely with the production team to maintain an organized and efficient workflow, ensuring seamless coordination between hosts, guests, and technical staff.
Education
Bachelor of Science (B.Sc Hons) - Mass -Communication
ISM Adonai University
Republic of BeninWASSCE -
Calculus College
Ketu, Lagos State, NigeriaFIRST SCHOOL LEAVING CERTIFICATE -
God First Primary School
Ketu, Lagos State, NigeriaSkills
- Effective Communication
- Negotiation skills
- Relationship-building
- Social Media Management
- Time management
- Product knowledge
- Emotional Intelligence & Problem-Solving
- Writing
- Digital Marketing
- Adaptability
- Problem Solving
- Multitasking
- Collaboration and Teamwork
Hobbies and Interests
- Traveling
- Writing
- Sports
- Photography
- Content Creation
- Personal Development
- Radio
- Voice-Over
- Blogging
- Informative Podcasts
- Luxury Vehicles
- Continuous Learning
Awards
- Certificate of Participation, Access Bank Lagos City Marathon, 2016
- Certificate of Appreciation, Carbon Car Care, 2025
Languages
English
First Language
Timeline
Customer Delight Executive & Content Creator
Carbon Car Care
09.2024 - Current
Sales Executive
The Anchor Global Concept
11.2021 - 08.2024
Presenter & Reporter
African News 24 (AN24)
12.2020 - 12.2021
NYSC
Ministry of Information and Strategy (Public Affairs Department)
11.2019 - 11.2020
Intern
Radio Lagos
06.2018 - 08.2018
Bachelor of Science (B.Sc Hons) - Mass -Communication
ISM Adonai University
WASSCE -
Calculus College
FIRST SCHOOL LEAVING CERTIFICATE -
God First Primary School