Albert Escriche

Leading enterprise-scale AI strategy and governance transformations for global Tier-1 clients across financial services, telecommunications and technology sectors.

Serving as embedded transformation lead driving Target Operating Model (T.O.M.) design, Lean Portfolio Management, and AI governance frameworks for highly regulated environments.

• Partnered with the HSBC Group AI Review Committee to institutionalize AI governance frameworks and embed AI Review Councils across the organization.
• Designed an explanatory AI (X-AI) model for the BIS Innovation Hub (Noor/SupTech), enabling supervisory banks to monitor retail banking bias levels, addressing core challenges in governance, compliance, and IT efficiency for financial institutions and regulatory bodies.
• Drove Lean Portfolio Management (LPM) and Solution Management across four value streams for Liberty Global (Virgin Media Ireland) and Orange Business Services (16 countries).
• Defined Target Operating Model (T.O.M.), managed lean budgeting ($50M+), and established a global governance framework ensuring data sovereignty and RegTech compliance across multi-country operations.
• Conceived and scaled three internal AI products driving strategic alignment and operational efficiency: (1) OKRs Dashboard for portfolio tracking using Jira and Power BI, (2) AI for Jira combining Copilot with Power Automate, and (3) Generative BI for dynamic business case management.

• Led 'Simply Digital' enterprise transformation program for telecommunications operator, delivering 0→1 launch of AI/ML-powered omnichannel platform (Pega CDH) across customer service operations, while coordinating cross-functional teams (160+ people: 3 product teams, DevOps, data engineering, enterprise partners) in highly regulated environment.
• Delivered platform simplifying 240+ complex business processes into 40 core flows, demonstrating ability to redesign the operating model and reduce operational complexity.
• Applied SAFe across portfolio, program, and team layers; hosting quarterly planning and release orchestration.
• Delivered quarterly roadmap presentations to VP Engineering and C-suite tracking adoption, revenue impact, and operational efficiency (FOCF).
• Established data governance coordinating with data sovereignty team on exposure policies and compliance standards for AI decisioning platform, managing streaming data pipelines from enterprise data lakes.

• Led the strategic initiative to transform Search.ch into an actionable, integrated service platform, a core element of digital T.O.M.
• Unified fragmented transport data and negotiated governance with multiple external mobility vendors to ensure service integration, data quality, and compliance.
• Drove a search-to-action model, simplifying end-to-end transactional flows and process optimization.

• Delivered an Enterprise Platform as a Service (PaaS) for major telecommunication providers (Sunrise, Cinetrade), focusing on Multi-Channel Release Governance and Vendor Management.
• Coordinated stakeholder communication, contract sign-off, and solution validation across multiple partner teams, managing complex vendor relationships and commercial risk.
• Managed the product roadmap and synchronized releases across complex multi-channel platforms (web, mobile, set-top box).

• Led the 0→1 development of a mission-critical platform (2M+ users), driving Agile Transformation (SAFe) and Enterprise AI Model Governance.
• Applied SAFe principles to high-compliance areas like Parental Control and Payment Gateway.
• Defined rigorous user profiling, data tagging, and content categorization strategies for the core Entertainment Recommendation and Search engine, ensuring data quality and model fairness at scale.

• Scaled a Multi-Platform OTT service to 400K+ users.
• Oversaw Digital Rights Management, Payment Gateway, and Parental Control systems, ensuring content monetization and regulatory compliance.

• Advised Tier-1 client (Telefonica) on mission-critical network topology and Digital Rights Management (DRM) strategy for the first Streaming service in Spain (2M+ users).

• Led Broadband/Broadcast Interoperability for mobile standards and R&D projects, focusing on developing streaming clients and hybrid network solutions.