Aleksandros Cakalli
Waiter
Athens
Summary
Dedicated and experienced waitress with a strong passion for delivering exceptional customer service. Skilled in multitasking, communication, and creating a welcoming atmosphere for guests. Committed to ensuring a seamless dining experience with a focus on efficiency and attention to detail
Overview
7
7
years of professional experience
Work History
Head Waiter
La Plage Noire
05.2022 - 10.2023
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
Head Waiter
Esplanade
01.2020 - 02.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Head Waiter
Food Mall Fabrica
05.2019 - 11.2019
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
Head Waiter
Souvlaki Story
05.2018 - 11.2018
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
Head Waiter
Dexamenh
04.2017 - 05.2018
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
Head Waiter
Barallagi
01.2017 - 03.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Trained staff members on use of POS system.
Education
High School Diploma -
5o Lukeio
Zwgrafou,Athens 04.2001 -
Skills
Cleanliness
Order Taking
Food presentation
Handling Complaints
Wine pairing
Special Event Coordination
Reservation Management
Languages
Albanian
Advanced (C1)
English
Advanced (C1)
Timeline
Head Waiter
La Plage Noire
05.2022 - 10.2023
Head Waiter
Esplanade
01.2020 - 02.2022
Head Waiter
Food Mall Fabrica
05.2019 - 11.2019
Head Waiter
Souvlaki Story
05.2018 - 11.2018
Head Waiter
Dexamenh
04.2017 - 05.2018
Head Waiter
Barallagi
01.2017 - 03.2017
High School Diploma -
5o Lukeio
04.2001 -
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