Father of 2 Kids (6 & 10 Years)
Alessio Piccinno
Leader
Adliswil
Summary
Dynamic and results-driven leader with a proven track record of effectively managing and motivating teams to achieve outstanding performance. Possessing strong communication skills, excels in stakeholder management and relationship building, ensuring seamless collaboration and satisfaction. With a "can do" attitude and a positive, solution-oriented mindset, consistently inspires and drives individuals to go the extra mile. Self-motivated and highly ambitious, dedicated to delivering exceptional results and fostering a productive and engaging work environment.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Head of International Customer Servicing Produced
Zurich Insurance Company Ltd
12.2023 - 07.2025
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Improved overall productivity with introduction of innovative process improvement initiatives.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Identified team weak points and implemented corrective actions to resolve concerns.
Head Underwriting Services Produced for Property, Engineering Lines & Marine
Zurich Insurance Company Ltd
04.2020 - 11.2023
- 2 direct reports leading each a team of 8
- Key responsibility of providing high-standard underwriting services to the largest multinational commercial customers
- Ensuring appropriate market interaction with external and internal stakeholders across Switzerland and international network
- Responsible for major transformation projects with focus to achieve a later business-as-usual situation in the team
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head of Underwriting Services Received
Zurich Insurance Company Ltd
06.2018 - 03.2020
- Leading and developing a team of six individuals
- Coordinating and overseeing all network hub activities related to a partner insurance company in Israel
- Managing the work environment for the Operations & Underwriting Services as part of the Leadership Team
Senior Underwriting Service Specialist Received
Zurich Insurance Company Ltd
12.2014 - 05.2018
- Training of new joiners
- Promotion to Deputy Head
- Project lead in automating 6 processes with RPA
- Issuance of local policies within international programs
Account Executive for Incoming Business
VZ Insurance Services AG
03.2012 - 11.2014
- Responsible for handling incoming customers across all non-life lines of business
- Engaging in correspondence with global partners within our network (WBN)
- Conducting tenders, including the creation of comparison reports and final recommendations
Education
Commercial Apprenticeship -
KV Zurich Business School
Zurich, Switzerland 04.2001 -
Bachelor of Science - Business Administration With Major in General Mgmt
Zurich University of Applied Sciences
Winterthur, Switzerland 04.2001 -
DEGREE OF FEDERAL INSURANCE INTERMEDIARY -
VBV Zurich
04.2001 -
Skills
Effective communication
Operational excellence
Team leadership
Problem-solving abilities
Performance evaluation and monitoring
Teamwork and collaboration
Friendly, positive attitude
Strategic planning
Client relations
Stakeholder communications
Cross-functional collaboration
Relationship building
Interests
Football (Player & Assistant Coach)
Hiking and traveling
Timeline
Head of International Customer Servicing Produced
Zurich Insurance Company Ltd
12.2023 - 07.2025
Head Underwriting Services Produced for Property, Engineering Lines & Marine
Zurich Insurance Company Ltd
04.2020 - 11.2023
Head of Underwriting Services Received
Zurich Insurance Company Ltd
06.2018 - 03.2020
Senior Underwriting Service Specialist Received
Zurich Insurance Company Ltd
12.2014 - 05.2018
Account Executive for Incoming Business
VZ Insurance Services AG
03.2012 - 11.2014
Commercial Apprenticeship -
KV Zurich Business School
04.2001 -
Bachelor of Science - Business Administration With Major in General Mgmt
Zurich University of Applied Sciences
04.2001 -
DEGREE OF FEDERAL INSURANCE INTERMEDIARY -
VBV Zurich
04.2001 -
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