ALESSIO PRATO
Zurich,ZH
Summary
Multilingual customer service professional (Italian,English,spanish,Portuguese,German b)
Experienced with managing upscale dining services, ensuring seamless operations and guest satisfaction. Utilizes keen attention to detail and strong communication skills to coordinate staff and service flow effectively. Track record of maintaining high standards of cleanliness, efficiency, and guest relations.
Overview
11
11
years of professional experience
Work History
Head Waiter
Simon`s Steakhouse
Zurich
10.2021 - 02.2026
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and high-quality food presentation.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supervised dining room operations to ensure exceptional guest experiences and service quality.
- Coordinated with kitchen staff to facilitate timely food delivery and special requests.
- Managed reservations and optimized seating arrangements for efficient service flow.
Head Waiter
STK
Ibiza
05.2018 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Chef De Rang
Park Chinois
London
09.2017 - 04.2018
- Coordinated with kitchen team to streamline food delivery and improve order accuracy.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Provided each guest with exemplary service through effective engagement, active listening and [Type] skills.
Chef De Rang
Italy Caffe
Lisbon
11.2014 - 06.2017
- Supervised dining area, ensuring exceptional guest service and adherence to restaurant standards.
- Trained and mentored junior staff on menu offerings and customer engagement techniques.
- Managed reservations and guest seating to optimize table turnover rates during peak hours.
- Developed wine pairing recommendations, enhancing overall dining experience for guests.
Education
Hospitality High School
Montecatini01.2013
Skills
- Menu memorization
- Table setting
- Complaint handling
- Sales techniques
- Fine-dining expertise
- Guest relations
- Cash handling
Languages
Spanish
Upper intermediate (B2)
English
Upper intermediate (B2)
German
Intermediate (B1)
Portuguese
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Head Waiter
Simon`s Steakhouse
10.2021 - 02.2026
Head Waiter
STK
05.2018 - 09.2020
Chef De Rang
Park Chinois
09.2017 - 04.2018
Chef De Rang
Italy Caffe
11.2014 - 06.2017
Hospitality High School
Consent
Autorizzo il trattamento dei miei dati nel rispetto delle leggi e della normativa svizzera sulla Privacy (LPD, N.235.1 del 19.06.92)
Personal Information
Date of Birth: 13/05/1991