Salesforce
Alexander Michailov
Head Of Partnerships
Dietikon
Summary
Over half a decade's experience of Account & Partnerships Management in SaaS companies.
3 Years experience of leading Account & Partnership Management teams across UK, DACH, FR, IT, ES.
Built and re-built teams on multiple occasions.
Helped build a customer support team which won an award for 2nd best customer service in Germany.
Specialize in team building and an overall good team working environment. Whilst having a keen eye on developing customer relationships and partnerships, servicing accounts and boosting profiles.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Head of Partnerships
Chekin
Zurich
02.2024 - Current
- Facilitated strategy development and planned with cross-functional teams
- Handled over 50 partnership accounts
- Developed annual account objectives and formalized client communications for communication of goals and plans
- Built out the partnerships team
- Built out MRR objectives and hit them month on month
- Closed the biggest deal in the companies history within the first few months
- Working cross functionally to stabilize the Sales team by coaching them and advising how to close deals effectively
Global Strategic Partnerships Manager
Canary Technologies
London
03.2023 - 03.2024
- Managing current partner relationships by through monthly catch-ups
- Recognizing co-marketing opportunities and quarterbacking the organization of PR, case studies, email blasts, newsletters, webinars, lunch & learns
- Developing new partnerships, both integrated and non-integrated partners
- Currently developing the EU partnership strategy for 2024
Account Manager Lead
Localyze
London
07.2022 - 04.2023
- Tasked with starting the Account Management team, build a solid foundation for the new team to push off of
- Being responsible for the companies key accounts and delivering engaging and polished presentations to build connections
- Writing up processes focused around customer retention, churn and win back
- Taking on big/adhoc project project that are outside of the AM scope and making it a success
- I.e
- Dunnings, after one month my team brought in 250eur in outstanding invoices
Partnerships Manager
Mews
Dusseldorf
10.2021 - 07.2022
- Bringing in new strategic, consultancy and application based partners for Mews to integrate with
- Allowing our client base to freely integrate with our partners to streamline and increase revenue for their business
- Currently having just over 600 partners in our Mews Marketplace
- Working on a new initiative, the Mew Marketplace program
Sales Manager Merger & Acquisitions
Mews
Dusseldorf
11.2020 - 06.2021
- Being part of the Merger and Acquisition team, we are tasked to assist in due diligence of the acquisition of new companies
- Once the acquisition has gone through, we strategize and contact the newly acquired client base to attempt to migrate them to the Mews product
Account Manager Team Lead
Trivago
Dusseldorf
08.2019 - 11.2020
- Leading a team on a property management product
- Due to lack of resource I am responsible for: Customer Support, Sales, Dunnings and Product, being the primary contact for our developers
- Improving current processes and developing new initiatives
Senior Account Manager
Trivago
Dusseldorf
01.2018 - 08.2019
- Assisted to close Palma, Spain office
- I was the only person kept
- Moved to HQ in Düsseldorf and rebuilt the whole team
- Mentored account managers to develop skills and increase revenue
Account Manager
Base7booking
Lausanne
06.2016 - 01.2018
- Building and maintaining customer relations (award winning team 2017 in Germany)
- Assisted with building the team
- Built a training for new employees and trained them
- Built and wrote up many processes which were implemented into the team
- A knowledge lead for the company
Restaurant Supervisor
Rosewood
London
01.2016 - 03.2016
- Assuring quality of service was maintained
- Managing 4-5 team members for 50 covers at one time
Education
Bachelor - Business Administration, International Hotel Management, Marketing
Les Roches International School of Hotel Management
Crans-Montana, VS 08.2012 - 12.2015
Skills
Business development
Relationship building
Product and service sales
Systems and software programs
Software
Zendesk
Jira
Pipedrive
Asana
Hubspot
Timeline
Head of Partnerships
Chekin
02.2024 - Current
Global Strategic Partnerships Manager
Canary Technologies
03.2023 - 03.2024
Account Manager Lead
Localyze
07.2022 - 04.2023
Partnerships Manager
Mews
10.2021 - 07.2022
Sales Manager Merger & Acquisitions
Mews
11.2020 - 06.2021
Account Manager Team Lead
Trivago
08.2019 - 11.2020
Senior Account Manager
Trivago
01.2018 - 08.2019
Account Manager
Base7booking
06.2016 - 01.2018
Restaurant Supervisor
Rosewood
01.2016 - 03.2016
Bachelor - Business Administration, International Hotel Management, Marketing
Les Roches International School of Hotel Management
08.2012 - 12.2015