Salesforce
Alexander Michailov
Head Of Partnerships
Dietikon
Summary
Over half a decade's experience of Account & Partnerships Management in SaaS companies.
3 Years experience of leading Account & Partnership Management teams across UK, DACH, FR, IT, ES.
Built and re-built teams on multiple occasions.
Helped build a customer support team which won an award for 2nd best customer service in Germany.
Specialize in team building and an overall good team working environment. Whilst having a keen eye on developing customer relationships and partnerships, servicing accounts and boosting profiles.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Head of Partnerships
Chekin
02.2024 - Current
- Facilitated strategy development and planned with cross-functional teams
- Handled over 50 partnership accounts
- Developed annual account objectives and formalized client communications for communication of goals and plans
- Built out the partnerships team
- Built out MRR objectives and hit them month on month
- Closed the biggest deal in the companies history within the first few months
- Working cross functionally to stabilize the Sales team by coaching them and advising how to close deals effectively
Global Strategic Partnerships Manager
Canary Technologies
03.2023 - 03.2024
- Managing current partner relationships by through monthly catch-ups
- Recognizing co-marketing opportunities and quarterbacking the organization of PR, case studies, email blasts, newsletters, webinars, lunch & learns
- Developing new partnerships, both integrated and non-integrated partners
- Currently developing the EU partnership strategy for 2024
Account Manager Lead
Localyze
07.2022 - 04.2023
- Tasked with starting the Account Management team, build a solid foundation for the new team to push off of
- Being responsible for the companies key accounts and delivering engaging and polished presentations to build connections
- Writing up processes focused around customer retention, churn and win back
- Taking on big/adhoc project project that are outside of the AM scope and making it a success
- I.e
- Dunnings, after one month my team brought in 250eur in outstanding invoices
Partnerships Manager
Mews
10.2021 - 07.2022
- Bringing in new strategic, consultancy and application based partners for Mews to integrate with
- Allowing our client base to freely integrate with our partners to streamline and increase revenue for their business
- Currently having just over 600 partners in our Mews Marketplace
- Working on a new initiative, the Mew Marketplace program
Sales Manager Merger & Acquisitions
Mews
11.2020 - 06.2021
- Being part of the Merger and Acquisition team, we are tasked to assist in due diligence of the acquisition of new companies
- Once the acquisition has gone through, we strategize and contact the newly acquired client base to attempt to migrate them to the Mews product
Account Manager Team Lead
Trivago
08.2019 - 11.2020
- Leading a team on a property management product
- Due to lack of resource I am responsible for: Customer Support, Sales, Dunnings and Product, being the primary contact for our developers
- Improving current processes and developing new initiatives
Senior Account Manager
Trivago
01.2018 - 08.2019
- Assisted to close Palma, Spain office
- I was the only person kept
- Moved to HQ in Düsseldorf and rebuilt the whole team
- Mentored account managers to develop skills and increase revenue
Account Manager
Base7booking
06.2016 - 01.2018
- Building and maintaining customer relations (award winning team 2017 in Germany)
- Assisted with building the team
- Built a training for new employees and trained them
- Built and wrote up many processes which were implemented into the team
- A knowledge lead for the company
Restaurant Supervisor
Rosewood
01.2016 - 03.2016
- Assuring quality of service was maintained
- Managing 4-5 team members for 50 covers at one time
Education
Bachelor - Business Administration, International Hotel Management, Marketing
Les Roches International School of Hotel Management
Crans-Montana, VS 08.2012 - 12.2015
Skills
Business development
Relationship building
Product and service sales
Systems and software programs
undefinedSoftware
Zendesk
Jira
Pipedrive
Asana
Hubspot
Timeline
Head of Partnerships
Chekin
02.2024 - Current
Global Strategic Partnerships Manager
Canary Technologies
03.2023 - 03.2024
Account Manager Lead
Localyze
07.2022 - 04.2023
Partnerships Manager
Mews
10.2021 - 07.2022
Sales Manager Merger & Acquisitions
Mews
11.2020 - 06.2021
Account Manager Team Lead
Trivago
08.2019 - 11.2020
Senior Account Manager
Trivago
01.2018 - 08.2019
Account Manager
Base7booking
06.2016 - 01.2018
Restaurant Supervisor
Rosewood
01.2016 - 03.2016
Bachelor - Business Administration, International Hotel Management, Marketing
Les Roches International School of Hotel Management
08.2012 - 12.2015
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