<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> en Multiverse / AdoptionAI<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> en Multiverse / AdoptionAI
<ul>
<li>Led a cross-functional team on the development and delivery of a custom CMS platform for <strong>Jagran New Media</strong>, streamlining editorial workflows and improving content publishing efficiency.</li>
<li>Managed end-to-end project lifecycle: sprint planning, backlog grooming, resource allocation, task prioritization, and delivery tracking.</li>
<li>Acted as the main point of contact between internal teams and client stakeholders.</li>
<li>Conducted product demos, client visits, and requirement walkthroughs.</li>
<li>Took ownership of UAT planning, coordination, and successful sign-offs.</li>
<li>Led the QA team and ensured high product quality through thorough manual and automation testing strategies.</li>
<li>Prepared technical documentation, project updates, and reporting dashboards for internal and client use.</li>
</ul> en Tatvic Analytics Pvt. Ltd.<ul>
<li>Led a cross-functional team on the development and delivery of a custom CMS platform for <strong>Jagran New Media</strong>, streamlining editorial workflows and improving content publishing efficiency.</li>
<li>Managed end-to-end project lifecycle: sprint planning, backlog grooming, resource allocation, task prioritization, and delivery tracking.</li>
<li>Acted as the main point of contact between internal teams and client stakeholders.</li>
<li>Conducted product demos, client visits, and requirement walkthroughs.</li>
<li>Took ownership of UAT planning, coordination, and successful sign-offs.</li>
<li>Led the QA team and ensured high product quality through thorough manual and automation testing strategies.</li>
<li>Prepared technical documentation, project updates, and reporting dashboards for internal and client use.</li>
</ul> en Tatvic Analytics Pvt. Ltd.