Personal Development: Engaged in continuous learning, particularly in social work, criminology, and psychology
Alexandra Gustomyasova
Social Worker
Bologna
Summary
Graduated in Social Work with experience in supporting minors and in administrative roles, alongside a strong interest in social issues and criminological sciences. In the process of relocating to Switzerland, seeking to apply skills in an international context focused on social improvement.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Receptionist and Administrative Support
Synlab
Bologna
09.2020 - 04.2022
- Provided professional, friendly assistance to visitors, clients, and callers, addressing inquiries and resolving complaints.
- Managed appointment scheduling, confirmed bookings, and updated client records.
- Operated the central telephone system, directing calls and handling email and walk-in clients efficiently.
- Maintained an organized reception area and ensured accurate cash handling and transaction records.
- Supported administrative tasks, document organization, and assisted patients through medical procedures.
- Coordinated communication between clients and medical staff to ensure smooth service delivery.
Waitress
Roberto Bistrot
Bologna
08.2019 - 08.2020
- Maintained a clean, welcoming dining environment to ensure a positive guest experience.
- Managed server areas efficiently, stocked supplies, and provided excellent service during busy shifts.
- Demonstrated strong multitasking skills, balancing multiple tables and orders while ensuring prompt service.
- Quickly entrusted with managing an entire restaurant floor, ensuring efficient and attentive service for every guest.
- Developed excellent time management and organizational skills, fostering positive relationships with kitchen staff, colleagues, and building trust with employers through reliability and professionalism.
Education
Bachelor of Arts - Social Work
Università Di Bologna
Bologna 09.2019 - 04.2023
High School Diploma -
Liceo Scientifico Enrico Fermi
Bologna 09.2014 - 06.2019
Skills
Team collaboration and autonomy
Time management and organization
Problem-solving in challenging situations
Strong attention to detail
Report writing and documentation
Knowledge of social services systems and processes
Multicultural awareness and inclusivity
Multilingual communication
Helping-oriented mindset
Ethical approach to decision-making
Interests
Physical Well-being: Enjoy practicing yoga, walking, and other outdoor activities to maintain mental and physical health
Language Learning: Interested in expanding language skills and exploring different cultures through travel and intercultural experiences
Creativity: Enjoy creative pursuits such as drawing, writing, and hands-on crafting activities
Timeline
Receptionist and Administrative Support
Synlab
09.2020 - 04.2022
Bachelor of Arts - Social Work
Università Di Bologna
09.2019 - 04.2023
Waitress
Roberto Bistrot
08.2019 - 08.2020
High School Diploma -
Liceo Scientifico Enrico Fermi
09.2014 - 06.2019
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