Alexandra Keiser
Buochs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Specialist
Apple Retail
01.2024 - Current
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Solved difficult problems creatively with innovative solutions, especially in inventory planning and distribution process.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with transportation providers to resolve shipping issues, resulting in improved on-time delivery rates.
Specialist
Apple Retail
09.2019 - 01.2024
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Vet Nurse
Kleintierpraxis Immoos
03.2021 - 10.2023
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Trained and mentored other LVT staff.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
Education
Marketing Managerin
Höhere Fachschulen Schwyz Zürichsee
Pfäffikon SZ11.2026
EFZ - Vet Nurse
Freis Schule
Lucerne Switzerland07.2019
Skills
- Team Goals
- Store Layouts
- Personalized Customer Service
- Microsoft Access
- Inbound Phone Calls
- Visual Merchandising
- Customer Buying Habits
- Sales Support
- Verbal Communication
Certification
Microsoft ECDL
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Operations Specialist
Apple Retail
01.2024 - Current
Vet Nurse
Kleintierpraxis Immoos
03.2021 - 10.2023
Specialist
Apple Retail
09.2019 - 01.2024
Marketing Managerin
Höhere Fachschulen Schwyz Zürichsee
EFZ - Vet Nurse
Freis Schule
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