Alexandra-Laura Antofi
Montreux
Summary
Dynamic, empathic, and performance-driven professional with 10 years of experience in IT. Proven expertise as a Release/Project Manager, agilist by heart, adept at team management and strategic planning. Skilled in global operations, project management, and business administration within the IT, Telecom, and IoT fields.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Release and Delivery Manager
Wearin'
09.2022 - Current
- Developed from scratch and implemented efficient release processes, reducing errors by 45% and improving efficiency by 30%
- Actively engaged in Product and Customer Success Management, translating requirements and ensuring customer satisfaction.
- Managing client on-boarding processes, providing trainings and technical expertise
- Implemented best practices, automation, developed organisation's release calendar, resulting in fewer post-release production issues by managing software releases
- Maintained strong cross-functional relationships with clients, managing expectations and serving as single point of contact.
- Implemented customer support process with a ticketing system for post-release customer assistance.
- Authored external release notes and technical documentation.
Customer Project Manager and Service Manager
Olympe.io
01.2021 - 09.2022
- Managed projects within scope and budget, focusing on customer engagement and collaboration.
- Led major projects worth over 100k, streamlining the supply chain for a global client.
- Acted as a Scrum Master for a team of 6 Customer success members, facilitating planning and tracking activities to improve team velocity by 9%.
- Successfully delivered projects ahead of schedule and within budget.
- Developed tailored Proof of Concepts (POCs) and prototypes, reducing development costs by 12%.
- Established and managed an online community, driving user engagement.
- Fostered strong cross-functional relationships with clients, ensuring their needs were met.
- Implemented service management processes for change, capacity, and risk management.
- Authored technical external documentation.
Team Manager/Technical Support Manager
Bestmile
01.2020 - 01.2021
- Led a team providing technical support and customer service, ensuring prompt communication and exceeding SLAs.
- Collaborated with cross-functional teams to identify and address customer issues.
- Managed Incident and Problem management, maintaining service reliability.
- Oversaw technical documentation and customer service initiatives.
- Assisted with daily support for software, hardware, network, and user account issues.
- Reviewed team performance, providing constructive feedback and coaching.
IT Service Operations Manager
Atos
05.2016 - 01.2020
- Managed day-to-day operations, ensuring service delivery and resolving major incidents.
- Led a 4-team setup, driving continuous improvement and achieving high service availability.
- Implemented preventive measures and support processes to enhance incident management.
- Improved overall response time by over 150% and resolved 70+ major outages.
- Delivered uptime of services above target expectations.
LTE Release Manager and Agile Delivery Manager
Alcatel-Lucent
12.2014 - 05.2016
- Oversaw release lifecycle, planning, and controlling software development and Agile delivery for US and Europe customers.
- Managed risks, maintained software quality, and coordinated go-live activities.
- Defined delivery KPI metrics, respecting Agile practices.
- Supported cross-functional teams in delivery and quality improvement.
Continuous Integration Engineer
Alcatel-Lucent
06.2012 - 12.2014
- Automated testing for LTE technology, detecting and resolving software bugs and defects.
- Developed automated tests, ensuring code quality.
- Assured non-regression through test creation and collaboration within an Agile-Scrum team.
- Tracked bugs and defects using Jira.
- Worked with Continuous Integration frameworks (Jenkins, Buildbot) and versioning systems (ClearCase, Git).
Education
Master of Science - Telecommunication Engineering
Politehnica University of Timisoara
Timisoara, Romania07.2014
Bachelor of Science - Electronics And Telecommunication Engineering
Politehnica University of Timisoara
Timisoara, Romania07.2012
Skills
- IT Agile Project Management, Customer Management, Product Ownership, Agile coaching
- Incident Management, Service Operations
- Technical Leadership
- Release and Change Management
- Scrum, Kanban, SAFe
- Atlassian Tools (Jira, Confluence), Azure DevOps, Asana
- Ticketing Systems: Zendesk, Intercom
- Cloud Platforms: AWS
- ELK, Kibana, Datadog, Openshift, GitHub, Gitlab, SVN/ClearCase
- Software Testing and Automation
- Leadership, Proactive and Client-Focused
- Continuous Improvement Mindset, Team Player, Communication
Additional Information
- Driver license cat. B
- B work permit
Certification
- Product Owner: 2023
- Agile Coach: ICP-ACC – 2022
- AgilePM Foundation & Practitioner - 2019
- ITIL V3 Foundation - 2018
- Apache/Tomcat Web Server - 2018
- Agile Project Management Fundamentals – 2016
- Agile Principles – 2015
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Romanian
Bilingual or Proficient (C2)
Timeline
Release and Delivery Manager
Wearin'
09.2022 - Current
Customer Project Manager and Service Manager
Olympe.io
01.2021 - 09.2022
Team Manager/Technical Support Manager
Bestmile
01.2020 - 01.2021
IT Service Operations Manager
Atos
05.2016 - 01.2020
LTE Release Manager and Agile Delivery Manager
Alcatel-Lucent
12.2014 - 05.2016
Continuous Integration Engineer
Alcatel-Lucent
06.2012 - 12.2014
Master of Science - Telecommunication Engineering
Politehnica University of Timisoara
Bachelor of Science - Electronics And Telecommunication Engineering
Politehnica University of Timisoara
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