Alexey Stegmann
Bülach
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Intercity Hotel
06.2023 - Current
- Caring for airline crews and groups,
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Apprenticeship Business Admin
Gustello GmbH
08.2020 - 07.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Interacted with customers by phone, email, or in-person to provide information.
Education
EFZ - Business Administration, Switzerland
WSKVW
Winterthur, Switzerland07.2023
Secondary School -
12.2020
Skills
- Customer friendly
- Microsoft 365 Knowledge
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- Administrative Support
- Mail handling
- Document Management
- Calendar Management
Languages
German
Russian
English
French
Timeline
Receptionist
Intercity Hotel
06.2023 - Current
Apprenticeship Business Admin
Gustello GmbH
08.2020 - 07.2023
EFZ - Business Administration, Switzerland
WSKVW
Secondary School -
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