Alex Xavier Hannah

Cloud Management Platform (CMP) - CMP is built on ServiceNow platform to manage, monitor and optimize cloud resources across multiple environments. The platform gives visibility and control over cloud infrastructure (AWS, Azure and Private Cloud)

• Pioneered delivery model with tiered delivery framework to support cloud Infrastructure, integrating nearshore teams to optimize costs and enhance pricing strategies
• Onboarded 200+ nearshore team members and successfully implemented delivery model
• Integrated new technologies into existing systems for improved functionality.
• Streamlined end-to-end Image Factory process, IaaS / DBaaS lifecycle operations, from provisioning to de-provisioning, collaborating with SNOW developers, IT Infrastructure teams and external vendors
• Established and led adoption of monitoring best practices in partnership with infrastructure experts, successfully implementing solutions with Nagios team
• Skillfully handled escalations to ensure project continuity and integrity during pivotal transition periods
• Defined and implemented SLAs and KPIs to measure performance
• Achieved operational synergy by aligning ITSM processes with Delivery and Account Management, improving workflow and communication
• Delivered comprehensive weekly and monthly reports to management and stakeholders, highlighting progress and strategic insights
• Delivered high-quality products to increase customer satisfaction.
• Coordinated cross-departmental collaboration for improved workflow.

Technologies: - MS Project, Jira, Confluence, Share Point, MS Teams, ServiceNow, MS-SQL, Oracle, MongoDB, MariaDB, Azure, PPDM, Windows, Linux, Open Shift, RVS, MQ, VM Ware, DHPC NSX-T software-defined networking (SDN), F5, Fortinet, Redis, Elastic, Nagios, Nessus, Power Shell, MS Office

Compliance, Security and Cloud Modernisation Programs - DXC initiated Programs to manage OS patching and storage devices compliance, Server Automation tools deployment, Endpoint Detection and Response (EDR) tools deployment, Private Cloud Modernisation for CNEE regional accounts

• Orchestrated regional rollout of Private Cloud Modernisation initiatives for CNEE accounts, collaborating with delivery, run, and security leads to ensure strategic alignment
• Consistently delivered detailed weekly and monthly performance reports to management and stakeholders, providing actionable insights and highlighting milestones
• Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
• Led cross-functional teams to achieve project goals on time.
• Successfully met 95% of Compliance and Deployment objectives, demonstrating exceptional program management proficiency

Technologies: - MS Project, MS Office, Share Point, MS Teams, ServiceNow, Crowd Strike, Carbon Black, MFSA, Azure, AWS, VM Ware, Power BI

Company Overview: Complementary Applications (CATI) are set of applications/products that helps Nestle businesses customize and optimize their process and integrates data with existing SAP Systems

• Spearheaded end-to-end delivery of infrastructure projects, including Data center migrations and cloud deployments, delivering high-quality results through effective coordination with cross-functional business streams, external vendors and IT infrastructure teams
• Established managed services for IT support in partnership with client
• Led and inspired team of over 10 Technical Consultants
• Organized bi-weekly stakeholder meetings to synchronize project objectives with organizational goals, ensuring consistent updates and feedback integration
• Drove sales growth by contributing to Request for Proposals (RFPs) and aiding in contract negotiations
• Complementary Applications (CATI) are set of applications/products that helps Nestle businesses customize and optimize their process and integrates data with existing SAP Systems

Technologies: - MS Project, MS Office, Share Point, ServiceNow, MS SCCM, Azure, .Net, MS SQL, Access, Nimbus, Metric Stream, SAP, Power Shell

• Spearheaded project delivery for ATOS clients, ensuring top-tier service and satisfaction
• Managed infrastructure upgrade project - Share Point 2007 to Share Point 2010 - for Nestle
• Contributed to sales initiatives by supporting Request for Proposals (RFPs) for many ATOS clients
• Formerly Cambridge Technology Partners
• Technologies: - MS Office, MS Project, Share Point 2007/2010, K2, SQL Server, SAP, Nimbus, Power Shell, VB Script, HP Service Manager
• Implemented cost reduction measures, reduced overhead expenses.

• Spearheaded project coordination and technical leadership (5 developers) for key Swiss clients in Food & Beverage and Automotive industries (Nestle)
• Functioned as SharePoint Administrator (2007 & 2010) and Technical Owner of Share Point infrastructure
• Coordinated with K2 teams to integrate K2 Black Pearl in client's infrastructure Nestle
• Level 3 Support Lead for esteemed client, Nestlé
• Technologies: - MS Office, Share Point 2010, K2 2003/Black Pearl, SQL Server, SAP, Nimbus, HP Service Manager

• Spearheaded technical leadership for team of 5 developers, delivering robust solutions in VB and .Net for prestigious Swiss clients in Food & Beverage and Automotive sectors, including Nestlé

• Researched emerging technologies keeping abreast with industry trends.
• Provided expert advice for optimal software solutions.

• Developed innovative software solutions to improve overall system efficiency.
• Managed robust database systems for optimised data management and retrieval.

• Designed customised software solutions in response to unique client requirements.
• Managed source codes using version control tools, ensuring easy tracking and revisions.
• Executed quality assurance checks, maintaining high standard of product output.