Allwyn Waghela

- Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients

- Offering professional, friendly and engaging service

- Handling front office as well like helping the guest with check in and check out and handling them the room

- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

- Menu knowledge: Memorise details of daily specials and seasonal menu items

Assisting the Sous Chef in food & beverage preparation ensuring customer delight

Assisted ships technically as well as provided digital navigation products remotely via email ensuring the continuation of services

- EasyJet airlines
- Handling queries & complaints regarding the airline bookings through calls & emails
- Assisting passengers to get compensation, refund, vouchers & flight transfers in case of flight disruption
- Assisting customers in choosing the holiday destinations, hotels, Europcar & travel insurance

Processed insurance premium payments on behalf of the customer to the insurance companies ensuring safety of customer's property

Handled day to day queries & complaints of the credit card holders as well as did cross-selling & upselling of cards over the phone ensuring customer satisfaction