Aman Kaushik
Operations And Last Mile
Chandigarh
Summary
A highly motivated professional with extensive experience in operations and logistics, seeking to leverage my skills in managing and optimizing transportation services. My goal is to contribute to a dynamic organization by enhancing operational efficiency, ensuring quality standards, and driving continuous improvement across all service lines. Passionate about leading teams, solving complex logistical challenges, and delivering outstanding customer experiences. Looking forward to playing a pivotal role in achieving organizational success.
Overview
11
11
years of professional experience
1
1
Language
Work History
Assistant Manager (S&O)
Swiggy Instamart
2024.08 - Current
- Leading a team of 5 TLs and 38 FRs across Punjab, Rajasthan, and Haryana, and managing the complete hiring process for delivery executives.
- Ensuring smooth execution of all hiring operations by coordinating closely with the onboarding and operations teams.
- Increased the hiring capacity by 150% within six months, contributing to overall growth and better service coverage across clusters.
- Currently handling hiring for 39 PODs and food delivery roles.
- Managing city-level and cluster-level BTL marketing activities.
- Finalizing costs related to rejoiners, BTL activities, and digital marketing.
Associate Manager
Rapido
2024.06 - 2025.08
- Oversee daily operations across Rapido’s bike, auto, and cab services, ensuring seamless service delivery and efficiency.
- Responsible for maintaining and improving quality standards across all verticals to enhance customer satisfaction.
- Analyze performance metrics and implement strategic plans (Surges, Discount and Incentive) to increase operational productivity.
- Collaborate with upper management to develop and execute expansion strategies for different service areas.
- Manage a team of riders and drivers, ensuring compliance with safety and service protocols.
- Drove CM1 growth and profitability by optimizing incentives, subscription plans,
Fleet Operation Lead – Express Store
Blink Commerce Private Limited (Blinkit)
2024.03 - 2024.06
- Oversee day-to-day fleet operations to ensure timely deliveries and efficient vehicle usage.
- Manage and optimize routes for maximum efficiency, reducing operational costs.
- Hiring, training, and onboarding riders, ensuring they meet performance standards and company expectations.
- Monitor and manage rider performance through key metrics such as EPH (Earnings per Hour) and OPH (Orders per Hour) to ensure high productivity.
- Supervise store operations, including picking items, packer performance, and inventory accuracy.
Operation and Marketing Manager
Bfills Marketing India Pvt Ltd – A Marketing Agency
2023.09 - 2024.03
- Managed a team of marketing and design professionals to develop and execute marketing campaigns.
- Create, lead, manage, inspire, and assist a sizable team in a time-constrained and demanding environment.
- Centered on directing and successfully executing brand campaigns.
- Developing a plan to manage and succeed in a campaign.
- Building procedures for each city function.
- Create a network of suppliers, partners, and workers to meet the specific needs of your area.
- Manage accurate data collection to update operational metrics so that you can meet brand KPIs, output targets, leakage targets, error targets, and give a great campaign experience.
- Improve the performance of the entire city, including all functional sectors, in collaboration with cross-functional support teams.
Associate Manager
Rapido
2019.04 - 2023.09
- Oversee daily operations across Rapido’s bike, auto, and cab services, ensuring seamless service delivery and efficiency.
- New City Launch.
- Responsible for supply acquisition, reducing attrition and maximizing retention.
- Supply and demand strategic planning for Bike Taxi and 3PL business.
- Business Growth and P&L.
- Responsible for maintaining and improving quality standards across all verticals to enhance customer satisfaction.
- Analyze performance metrics and implement strategic plans (Surges, Discount and Incentive) to increase operational productivity.
- Collaborate with upper management to develop and execute expansion strategies for different service areas.
- Manage a team of riders and drivers, ensuring compliance with safety and service protocols.
Senior Executive – Inbound
Coolwinks.com
2018.07 - 2019.04
- Warehouse Management.
- BTL Marketing Execution.
- Inventory control.
- Inbound Department.
- Shift In-charge.
- Team Management.
Senior Executive – Hub Operation
Quikr India Private Limited
2015.10 - 2018.06
- Cash Collection.
- Preparing of MIS report.
- Team Management.
- Roster Planning.
- Vendor Management.
Education
Bachelor of Arts -
Himalayan University
Diploma - Mech. Engineering
C.R. Polytechnic
Matriculations - undefined
Haryana board of School Education
Skills
- Data Analysis and Reporting
- Team Leadership
- Marketing Strategy
- Problem-Solving and Decision-Making
- LM problem Solving
- Operation Management
Interests
Playing Cricket
Timeline
Assistant Manager (S&O)
Swiggy Instamart
2024.08 - Current
Associate Manager
Rapido
2024.06 - 2025.08
Fleet Operation Lead – Express Store
Blink Commerce Private Limited (Blinkit)
2024.03 - 2024.06
Operation and Marketing Manager
Bfills Marketing India Pvt Ltd – A Marketing Agency
2023.09 - 2024.03
Associate Manager
Rapido
2019.04 - 2023.09
Senior Executive – Inbound
Coolwinks.com
2018.07 - 2019.04
Senior Executive – Hub Operation
Quikr India Private Limited
2015.10 - 2018.06
Diploma - Mech. Engineering
C.R. Polytechnic
Matriculations - undefined
Haryana board of School Education
Bachelor of Arts -
Himalayan University
DECLARATION
I hereby declare that the particulars given above are true the best of my knowledge and belief.