Aman singh negi
Subject Matter Expert (SME)
Chandigarh
Summary
A professional 5 years of experience in Customer Service Operations. Effective team player with pro-active approach and deep passion for helping others. Inspires trust and guide teams towards achievement of organizational goals. Dedicated to enhancing employee satisfaction and business success.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Frontizo Business Service Pvt. Ltd.
01.2019 - 06.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Subject Matter Expert
Frontizo Business Service Pvt. Ltd.
07.2022 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Handled Escalated contacts of irate customers.
- Audited contacts and shared feedback to various associates.
- Identify bottom quartile and provide sufficient support to improve the customer satisfaction score, contact handling time and repeat contacts.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Manage and motivate team members to get best result and achieve organizational goals.
- Worked as an Transition Manager for 3 months and handled 4 teams with best result in terms of RAP, CHT, Understandability.
- Currently handling DART and Escalations Team from last 6 months.
Education
Bachelor of Commerce (B.com) -
Panjab University
Sector-14 Chandigarh 04.2001 -
+2 - Commerce
D.A.V Sr. Secondary School
Sector-8 Chandigarh 04.2001 -
Skills
- Teamwork and Collaboration
- Strategic Planning
- Team Supervision
- Continuous Improvement
- Team management
- Adaptability and Flexibility
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Punjabi
Intermediate (B1)
Timeline
Subject Matter Expert
Frontizo Business Service Pvt. Ltd.
07.2022 - Current
Customer Service Associate
Frontizo Business Service Pvt. Ltd.
01.2019 - 06.2022
Bachelor of Commerce (B.com) -
Panjab University
04.2001 -
+2 - Commerce
D.A.V Sr. Secondary School
04.2001 -
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