Amber Ferguson
Commerce,GA
Summary
With a proven track record at Athens Clarke County Government, I excel in high-pressure environments, showcasing expertise in venipuncture and exceptional conflict de-escalation skills. My commitment to continuous learning and cultural awareness has fostered trust within diverse communities, significantly enhancing public and patient relations.
Communicative Employee with success at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Police Officer
Athens Clarke County Government
12.2023 - 01.2025
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Checked vehicle equipment for proper functioning prior to use.
Phlebotomist
The American Red Cross
06.2021 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Education
POST Certified - Criminal
POST
Athens, Ga, USA03-2024
No Degree - Phlebotomy
Medical Institute of Northeat Georgia
Braselton, Ga, USA01-2021
High School Diploma -
East Jackson Comprehensive
Commerce, Ga, USA05-2009
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Customer service excellence
- Direct sales
- Sales collaboration
- Report writing
- Integrity and honesty
- Conflict de-escalation
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Police Officer
Athens Clarke County Government
12.2023 - 01.2025
Phlebotomist
The American Red Cross
06.2021 - 11.2023
POST Certified - Criminal
POST
No Degree - Phlebotomy
Medical Institute of Northeat Georgia
High School Diploma -
East Jackson Comprehensive
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