Amisha
Customer Support Executive
Chandigarh
Summary
Driven by a results-focused approach, I leveraged my analytical skills and empathy at Concentrix and a leading CA Firm to enhance customer loyalty and ensure financial accuracy. Skilled in service delivery optimization and team leadership, I excel in multitasking and issue resolution, significantly contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound chats while maintaining professional demeanor and ensuring timely resolution of issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients needs while adhering to company policies.
Accountant
CA Firm
05.2019 - 11.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Maintained TDS Accounts for Govt. Employees
Education
Masters of Commerce - Accounting And Business Management
Panjab University
Chandigarh, India 04.2001 -
Bachelor of Commerce - Accounting And Business Management
Panjab University
Chandigarh, India 04.2001 -
Skills
- Service Delivery Optimization
- Issue Resolution
- Team Building and Leadership
- Analytical and Quantitative Skills
- Multitasking Skills
Timeline
Customer Service Representative
Concentrix
07.2021 - Current
Accountant
CA Firm
05.2019 - 11.2019
Masters of Commerce - Accounting And Business Management
Panjab University
04.2001 -
Bachelor of Commerce - Accounting And Business Management
Panjab University
04.2001 -
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