Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

Amisha Chauhan

Quality Analyst
Chandigarh

Summary

Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer service agent in international process

Taskus Pvt. Ltd
01.2023 - 01.2024
  • Customer service agent in international process (Amazon US) (2023-2024)
  • Ranked as the Best performer in the team for two consecutive months, demonstrating a commitment to excellence in customer service.
  • Effectively managed and resolved more than 50 customer queries daily, maintaining a high level of efficiency and responsiveness.

Customer service agent in domestic process

Teleperformance
01.2020 - 01.2021
  • Customer service agent in domestic process (RBL bank) 2020-2021
  • Customer service agent in international process (Instacart) 2022-2023

Education

Bachelor of Business administration -

CGC-chd.
01.2022

12th - undefined

CBSE
01.2018

10th - undefined

CBSE
01.2016

Skills

  • Basic Knowledge of computer
  • Good communication skills
  • Decision-making

    Information verification

    Time management

    Documentation and reporting

    Verbal and written communication

    Multitasking and organization

Interests

Hard & Smart Working, Honest & Punctual, Cooking, Art&Craft

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer service agent in international process

Taskus Pvt. Ltd
01.2023 - 01.2024

Customer service agent in domestic process

Teleperformance
01.2020 - 01.2021

12th - undefined

CBSE

10th - undefined

CBSE

Bachelor of Business administration -

CGC-chd.
Amisha ChauhanQuality Analyst