Amisha Chauhan
Quality Analyst
Chandigarh
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer service agent in international process
Taskus Pvt. Ltd
01.2023 - 01.2024
- Customer service agent in international process (Amazon US) (2023-2024)
- Ranked as the Best performer in the team for two consecutive months, demonstrating a commitment to excellence in customer service.
- Effectively managed and resolved more than 50 customer queries daily, maintaining a high level of efficiency and responsiveness.
Customer service agent in domestic process
Teleperformance
01.2020 - 01.2021
- Customer service agent in domestic process (RBL bank) 2020-2021
- Customer service agent in international process (Instacart) 2022-2023
Education
Bachelor of Business administration -
CGC-chd.
01.2022
12th - undefined
CBSE
01.2018
10th - undefined
CBSE
01.2016
Skills
- Basic Knowledge of computer
- Good communication skills
Decision-making
Information verification
Time management
Documentation and reporting
Verbal and written communication
Multitasking and organization
Interests
Hard & Smart Working, Honest & Punctual, Cooking, Art&Craft
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer service agent in international process
Taskus Pvt. Ltd
01.2023 - 01.2024
Customer service agent in domestic process
Teleperformance
01.2020 - 01.2021
12th - undefined
CBSE
10th - undefined
CBSE
Bachelor of Business administration -
CGC-chd.