AMR BAROUDY
Lausanne
Summary
Dynamic professional with a strong focus on customer satisfaction and exceptional oral and written communication skills. Proven ability to work autonomously while effectively managing multiple projects through solid organizational skills and time management. Committed to fostering collaboration and driving successful outcomes with a positive attitude and strong work ethic.
Overview
3
3
years of professional experience
Work History
Client Relations Associate
The Woodward Geneva
06.2024 - 08.2024
- Re-boarded for the summer season as the only Arabic-speaking concierge, focusing on assisting relations with MENA clientele, and ensuring their satisfaction by collaborating with various departments to address their needs and resolve issues effectively
Client Relations Intern
The Woodward Geneva
07.2023 - 01.2024
- Collaborated across departments to preempt and resolve guest issues, enhancing satisfaction and loyalty, while developing autonomy, decision-making skills, and the ability to manage multiple tasks efficiently to ensure seamless operations
F&B Intern
Four Seasons Dubai Jumeirah Beach
09.2022 - 02.2023
- Provided support across all meal services, ensuring efficient and smooth operations
- Appointed to focus on french VIP guests during operations
Observational Intern
Five Hotel Palm Jumeirah
08.2021 - 09.2021
- Gained valuable insight into the hospitality industry by rotating through various hotel departments
Education
Bachelor of Science - International Hospitality Management
EHL, Hospitality Business School
02.2027
International Bacheloreat DP Program -
Dunecrest American School of Dubai
06.2022
Skills
- Multitasker
- Communicator
- Analytical
- Organized
- Strong empathy
- Customer service
- Arabic, Native
- English, Native
- French, C2
- Mandarin, A1
Work Permits
- B-Permit Holder
- Lebanese passport holder
Activities
- Marketing for the Sustainability Committee at EHL
- President of my High School Student Council in the 2019-2020 academic year
- High School Swim Team, Won medals over the course of 2 international competitions
- Accomplished pianist, studied for 6 years, passed grade 5 ABRSM
Computer
- Microsoft / Word / Powerpoint
- Google Suite, and Procreate
- Visualization of Raw data using Excel
Timeline
Client Relations Associate
The Woodward Geneva
06.2024 - 08.2024
Client Relations Intern
The Woodward Geneva
07.2023 - 01.2024
F&B Intern
Four Seasons Dubai Jumeirah Beach
09.2022 - 02.2023
Observational Intern
Five Hotel Palm Jumeirah
08.2021 - 09.2021
Bachelor of Science - International Hospitality Management
EHL, Hospitality Business School
International Bacheloreat DP Program -
Dunecrest American School of Dubai
Similar Profiles
Jeremy WolfJeremy Wolf
Accountant II at Woodward, Inc./Robert HalfAccountant II at Woodward, Inc./Robert Half
Carolyn D'AngeloCarolyn D'Angelo
Associate Teacher at Woodward AcademyAssociate Teacher at Woodward Academy
Allison WilsonAllison Wilson
Direct Support Professional at Woodward Resource CenterDirect Support Professional at Woodward Resource Center