Anastacia Barreto
Saint-Prex,VD
Summary
Proactive and detail-oriented professional with experience at Hotel Central, adept in office administration and customer relations. Excelled in enhancing guest satisfaction and streamlining document processing, demonstrating strong organizational skills and team collaboration. Achieved positive feedback through exceptional service standards and efficient multitasking.
Overview
1
1
year of professional experience
Work History
Receptionist Trainee
Hotel Central
02.2024 - 08.2024
- Gained expertise in utilizing office software for efficient processing of documents and recordkeeping purposes.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
Waitress Trainee
Hotel De La Paix
08.2023 - 02.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
High School Diploma -
Gymnase De Renens
Renens06-2022
Skills
- File organization
- Scheduling appointments
- Customer relations
- Office administration
- Data entry
- Critical thinking
- Team collaboration
- Organizational skills
Hobbies
- Music - singer, pianist, guitarist, dj
- Sports - dance, tennis
- Art - painting
Languages
English
Advanced (C1)
Russian
Upper intermediate (B2)
Spanish
Intermediate (B1)
Portuguese
Intermediate (B1)
German
Elementary (A2)
Timeline
Receptionist Trainee
Hotel Central
02.2024 - 08.2024
Waitress Trainee
Hotel De La Paix
08.2023 - 02.2024
High School Diploma -
Gymnase De Renens
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