Andrea Csala

I oversaw the entire order process from receipt to delivery, ensuring accuracy and timely fulfillment by tracking orders, managing order changes, and resolving any order-related issues. I provided exceptional support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience, maintaining open communication channels to understand and meet customer needs effectively. I coordinated the movement of products, ensuring efficient and cost-effective transportation by managing relationships with carriers, overseeing shipping schedules, and ensuring compliance with logistics regulations and standards.

I created and managed production plans for portfolio products using SAP, APO, and Rapid Response, ensuring alignment with current planning procedures and company goals. I oversaw and updated shipping schedules to meet customer requirements, ensuring all documentation was accurate and compliant with regulations. I set and updated planning parameters for products, continuously monitoring and adjusting them to optimize production efficiency. I managed the entire product planning process from Active Pharmaceutical Ingredient (API) to Finished Goods (FG), ensuring seamless coordination across different production stages. I monitored and controlled inventory levels to ensure sufficient supply while minimizing excess and implemented strategies for effective inventory turnover and reduction of obsolescence. I collaborated closely with production sites to develop annual volume plans, aligning them with overall business objectives and market demand forecasts. I worked closely with Master Data Management, Quality, Manufacturing, and other key stakeholders, facilitating communication and coordination to ensure alignment across all departments involved in the production process.

I developed and managed finished goods production plans across multiple sites and countries using SAP and APO, ensuring alignment with overall business objectives. I created detailed line schedules and performed capacity planning, optimizing production efficiency and resource utilization. I oversaw the complete order process, managed shipments, handled sales administrative tasks, and ensured the accurate creation and review of shipping documentation. I managed exceptions, quotas, and product relocations, addressing disruptions and maintaining smooth operations. I worked closely with production teams and market representatives, ensuring cohesive planning and execution. I maintained and updated master data in SAP, ensuring data accuracy and integrity for effective planning and operations. I served as the point of contact for both internal and external customers, ensuring effective communication and resolution of inquiries or issues. I coordinated the planning and procurement of packaging and raw materials from third-party suppliers to meet production needs. I monitored and controlled inventory levels, maintaining optimal stock, reducing excess inventory, and supporting efficient production processes.

I provided management with detailed sales volume reports, enhancing decision-making and strategy formulation. I participated in planning and forecasting sales operations using SAP, ensuring accurate and data-driven projections. As the primary point of contact for key account managers, I facilitated effective communication and collaboration. I updated and maintained accurate pricing and cost information in SAP, ensuring financial accuracy and transparency. I managed and processed marketing invoices from customers, ensuring timely and accurate administration. I reported directly to the Vienna office regarding co-packing materials, ensuring alignment and coordination. I oversaw stock management of finished goods in the central warehouse, maintaining optimal inventory levels and efficient operations.

I served as the primary point of contact for the Material Management (MM) aspects of establishing a central warehouse for all CEE countries. I ensured accurate maintenance and management of all stocks and materials required for manufacturing within SAP. I acted as the main liaison with international suppliers, co-packers, and cooperation companies, ensuring smooth communication and collaboration. I addressed and resolved ordering and handling issues related to packaging materials. I oversaw order management, including the creation and review of shipping documentation, to ensure accuracy and compliance. I managed all aspects of co-packing related products and promotional activities. I worked closely with the marketing team on promotions, new product launches, and related activities. I participated in the design of new products, development of packaging materials, and optimization of workflow processes. I coordinated with third-party companies for product exporting and warehouse activities, including contract revisions and new cooperation schemes. I addressed daily issues such as out-of-stock situations, shortages, surplus, claims, and logistics challenges to ensure smooth operations.

I ensured timely processing of payments to and from clients. I handled all bank account transactions, including booking payables and receivables in local and foreign currencies using SAP FI. I conducted cash deposits with high responsibility and accuracy. I performed reconciliation of intercompany accounts to ensure accurate financial records. I managed and developed the internal travel management system within SAP. I prepared reports and supported finance auditors during financial closures. I prepared and delivered monthly treasury reports for the CEO and CFO. I served as the key contact for domestic service providers. I managed and maintained customer data within SAP.