Andreas Oberholzer
Senior Customer Care Agent
Adliswil
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
2nd Level Agent Acquiring
Worldline Schweiz AG
9 2022 - Current
- De-escalate and resolve customer complaints with punctual, polite and professional service.
- Assistance with internal projects focusing on efficiency, quality and customer satisfaction
- Support to set up new 1st level team in Athens
- Support of e-commerce team (Saferpay BO)
- Connector between different departments such as Terminal Support, Sales, Backoffice Acquiring, Partner Management.
- Handling of complaints
Customer Care Agent
SIX Payment Services AG
09.2018 - 08.2022
- Contact centre agent inbound, acquiring and terminal support
- Operation of various internal systems such as PASS, SCS, Sage, Fosup, FOX, CSC
- Competent information on phone, direct help with smaller enquiries, clean forwarding to BO for larger cases
- Help with improving processes, introducing new employees.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Junior Sales Manager
Alpina Farben
10.2015 - 04.2018
- Representing Brand in western part of Switzerland
- Marketing activities at POS
- Complaint resolution and providing of technical solutions
- Organisating and performing trainings and sales events.
Shop Manager
Dosenbach-Ochsner AG
09.2001 - 08.2015
- Responsible of goods management
- Controlling and overseeing of performance indicators
- Recruitment of human resources
- Ensuring quality of services and products
- Leading team of 10 employees.
Skills
Language talent
Focused on client satisfaction
Quick understanding
Structured way of working
Loyal, honest
Problem-Solving
Clear Communication
Formations
- 11/2002, Lehrmeisterdiplom
- 08/1996, 07/1999, Berufsfachschule Uzwil, Detailhandelsangestellter
- 08/1995, 07/1996, 10. Jear of school, Institut Choisy, la Neuveville, Diplome of Alliance Francaise
- 08/1986, 07/1995, Basic- and secondary school, Dussnang, TG
Languages
German and Swiss German
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Italian
Intermediate (B1)
Portuguese
Intermediate (B1)
Spanish
Elementary (A2)
Personal Information
- Date of Birth: 05/09/1979
- Married since 2008
Children
- 2006 Anna Irina
- 2012 Meliah Iris
My Hobbies
I play Badminton with several ambitious friends
I like to cook for my family and friends, with some excellent, and less god results
Certification
Diplom Alliance Francaise
Timeline
Customer Care Agent
SIX Payment Services AG
09.2018 - 08.2022
Junior Sales Manager
Alpina Farben
10.2015 - 04.2018
Shop Manager
Dosenbach-Ochsner AG
09.2001 - 08.2015
Diplom Alliance Francaise
07-1996
2nd Level Agent Acquiring
Worldline Schweiz AG
9 2022 - Current
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