Andreia Alves
Wald
Übersicht
21
21
years of professional experience
5
5
years of post-secondary education
Berufserfahrung
Corporate Concierge Services
Rapport Guest Services - Compass Group
2024.07 - Aktuell
- Reception, visitor check-in and check-out; responsible for maintaining high building presentation standards and for communication and coordination with other departments when reporting defects or maintenance issues to the relevant teams; provide support to several EA and senior executives; acting as host on office floors for employees; general administrative tasks; help point for a wide range of employee and guest enquiries; first-level IT support; locker system management; organisation and delivery of QZC tours; support with meeting room setup and operations.
Ambassador
CitizenM
Zürich
2022.09 - 2024.03
- Multitasking across customer service, reception, guest check-in and check-out, concierge services, barista duties, logistics and additional operational support.
Housekeeping Specialist
Privates Seniorenzentrum SUNNMATT
Männedorf
2021.08 - 2022.07
- General housekeeping / facility maintenance duties.
Housekeeping Team Leader
A Plus Reinigungen
Hinwil
2019.08 - 2021.08
- Private and commercial cleaning, specialised cleaning and facility maintenance.
CEO - Travel Agent
Douro Visit Travel Agency
Vila Real
2017.01 - 2019.08
- Creation of travel packages, tourist guiding, customer service, hotel inspection visits within the region, coordination and supervision of internships, supplier and partner coordination, itinerary planning, quality control of services, and on-site support to ensure high customer satisfaction.
Sales Representative
Barclays Bank
Vila Real
2009.01 - 2019.08
- Customer acquisition
Administrative Services
Goldenergy
Vila Real
2013.10 - 2017.01
- Customer support, administrative tasks, complaint management and invoicing.
Travel Agent
Cenários Douro - Operador Turístico do Douro e Trás-os-Montes, S.A.
Vila Real
2005.01 - 2012.09
- Creation of travel packages, tourist guiding, customer service, hotel inspection visits within the region, and coordination of internships.
Dental Assistant
Clipormed
Vila Real
2003.07 - 2004.10
- Assistance to the dentist during consultations; preparation, cleaning and sterilisation of instruments; equipment maintenance and materials management; patient management and follow-up, patient intake and aftercare; participation in medical conferences and professional training in dental medicine.
Ausbildung
Degree in Tourism, Culture and Heritage Management -
Escola Superior de Tecnologia e Gestão de Lamego
Lamego, Portugal 2007 - 2010.01
Technical Specialisation in Tourism Management -
Escola Profissional NERVIR
Vila Real, Portugal 2004.01 - 2006.01
Technical Course in Tourism Information -
Escola Profissional NERVIR
Vila Real, Portugal 1999.01 - 2002.01
Trainer Certification -
ENA - Escola de Negócios e Administração
Porto, Portugal 2007.01 - 2008
Kompetenzen
- MS Office
- Amadeus
- PHC
- NAV - Navision Dynamics
- CRM
- Dormakaba
- Vecos Sytstem
- Planon Software
About me
I am a reliable, organised and service-oriented professional with strong experience in front office operations, concierge services and customer care. I act quickly, handle pressure with calm and professionalism, and focus on delivering excellent experiences for guests, employees and visitors.
Competencies
- Sense of responsibility
- Punctuality
- Reliability
- Teamwork skills
- Flexibility
- Fast learner
- Strong sense of duty
- Organised and detail-oriented
Hobbys
- Reading
- Listening to music
- Dancing
- Travelling
- Watching films
- Photography
- Shopping
Languages
Portuguese
First language
Portuguese
Proficient
C2
Spanish
Proficient
C2
English
Advanced
C1
German
Intermediate
B1
French
Elementary
A2
Zeitleiste
Corporate Concierge Services
Rapport Guest Services - Compass Group
2024.07 - Aktuell
Ambassador
CitizenM
2022.09 - 2024.03
Housekeeping Specialist
Privates Seniorenzentrum SUNNMATT
2021.08 - 2022.07
Housekeeping Team Leader
A Plus Reinigungen
2019.08 - 2021.08
CEO - Travel Agent
Douro Visit Travel Agency
2017.01 - 2019.08
Administrative Services
Goldenergy
2013.10 - 2017.01
Sales Representative
Barclays Bank
2009.01 - 2019.08
Trainer Certification -
ENA - Escola de Negócios e Administração
2007.01 - 2008
Travel Agent
Cenários Douro - Operador Turístico do Douro e Trás-os-Montes, S.A.
2005.01 - 2012.09
Technical Specialisation in Tourism Management -
Escola Profissional NERVIR
2004.01 - 2006.01
Dental Assistant
Clipormed
2003.07 - 2004.10
Technical Course in Tourism Information -
Escola Profissional NERVIR
1999.01 - 2002.01
Degree in Tourism, Culture and Heritage Management -
Escola Superior de Tecnologia e Gestão de Lamego
2007 - 2010.01