Anett-Vivien Banu
Weggis
Summary
Proven history of excellent customer service and conflict resolution skills. Committed to accuracy and simplifying systems.
Cheerful, always ready to help team members. Skilled at making customers feel welcome and answering any concerns.
Innovative, always a thinker and a maker. Passionate about learning new thing and develop other skills. Small tolerance for monotony.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hydrotherapist
Chenot Palace Weggis
03.2020 - 11.2023
- Monitored patients during treatments, knowing past clinical records and history, allergies, blood pressure.
- Serving high quality hydro-aromatherapy treatments in 5 star medical hotel, paying attention to the doctors recommendation and the state of the health of the guests.
- Accurate knowledge and presentation of the exact components and thermodynamic effect of plant extracts used during treatments, and their effect on the body.
- I deepened my knowledge in Chinese Medicine during the hydro-aromatherapy, phyto-mud wrapping and the energetic jet treatments. For efficient results I was using the Chenot Metod by understanding body typology and working on the bodies meridians.
Graphic Designer
TIPOGRAFIA DEICO SRL
03.2016 - 10.2019
- Used CorelDraw and EFI ColorProof to develop product mockups and prototype designs.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Managed paperwork of the design projects
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
Waitress
Rézkakas Restaurant
05.2015 - 08.2015
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Insurance Agent
ING Asigurari De Viata S.A.
08.2014 - 02.2015
- Upsold additional products and services after identifying customer needs and requirements.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Completed coverage applications to obtain underwriting approvals.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
Bachelor of Economics -
Universitatea Babes-Bolyai
Sfantu Gheorghe09-2015
High School Diploma -
Baroti Szabo David Iskolakozpont
Baraolt06-2011
Skills
- Customer Satisfaction
- Communication skills
- Customer Service
- Teamwork Skills
- Customer Relations
- Critical thinking
- Research
- Focus
- Attention to detail
- Time management
Certification
- Waitress training
- Photograph training
- First aid training
- Drawing course
Additional Information
- Volunteer at the intercultural program week for tourism development in Transsilvania.
This was a joint program between the Lucerne School of Tourism, Switzerland, and the University of Babes-Bolyai, Cluj-Napoca, Romania, from October 19 to 26, 2013.
- Volunteer at Turulmadar Ifjusagi Iroda since 2014.
The main activity of this non-profit organization is to take care of underprivileged children. My task with other volunteers is to once a week organize afternoon programs and from time to time take them to camp. We try to help the children regain their enthusiasm and help them reintegrate in our society.
Hobbies
Its a pleasure when I can be with my dog. Its part of my daily life. I can call hobby to play and walk around with my buddy, but actually its more lifestyle.
In what I can be absorbed is the art, drawing, creativity and photography. Time is just flying when I have to use my right brain.
I am passionate reader in some subjects like personal development, health, spirituality, art, design, photography.
Yoga, swimming , cycling is part of my day.
Always ready for adventures, traveling and activities. Of course Im enjoying sleeping and resting but just to keep me in balance.
Languages
Hungarian
Bilingual or Proficient (C2)
Romanian
Advanced (C1)
English
Advanced (C1)
German
Elementary (A2)
Timeline
Hydrotherapist
Chenot Palace Weggis
03.2020 - 11.2023
Graphic Designer
TIPOGRAFIA DEICO SRL
03.2016 - 10.2019
Waitress
Rézkakas Restaurant
05.2015 - 08.2015
Insurance Agent
ING Asigurari De Viata S.A.
08.2014 - 02.2015
Bachelor of Economics -
Universitatea Babes-Bolyai
High School Diploma -
Baroti Szabo David Iskolakozpont
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