Anna Kaya
Sales Manager
Antalya
Summary
Dynamic Operations Manager with a proven track record at Anex Tourism Group, excelling in customer relations and business development. Spearheaded initiatives that significantly enhanced guest satisfaction and sales revenue. Skilled in data analysis and adept at building lasting client relationships, demonstrating exceptional leadership and problem-solving abilities.
Overview
1
1
Language
Work History
Operations Manager
Anex Tourism Group
Guest Relations Executive
Swandor Topkapi Hotel and Resort
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
Receptionist
Cornelia Diamond Golf Resort and Spa
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Regnum Carya Golf and Spa Resort
Sales Manager
School of Remote Professions by Maria Lebedeva
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor - Tourism And Hospitality Management
AGAO State University
Russia 05.2014
Skills
Business Development
Timeline
Operations Manager
Anex Tourism Group
Guest Relations Executive
Swandor Topkapi Hotel and Resort
Receptionist
Cornelia Diamond Golf Resort and Spa
Receptionist
Regnum Carya Golf and Spa Resort
Sales Manager
School of Remote Professions by Maria Lebedeva
Bachelor - Tourism And Hospitality Management
AGAO State University
Similar Profiles
Sarvesh Singh SungkurSarvesh Singh Sungkur
Accounting Intern at Anex Group Accounting Intern at Anex Group
SATINDER CHAWLASATINDER CHAWLA
Vice President - HR & Admin at Anex Advisory Services Pvt. Ltd.Vice President - HR & Admin at Anex Advisory Services Pvt. Ltd.
Lou Tchansia Israel DJOHOULou Tchansia Israel DJOHOU
Chef d’Agence at Group Assa Travel & TourismChef d’Agence at Group Assa Travel & Tourism
Kristina BeliakovaKristina Beliakova
Java-developer at AFLT-SystemsJava-developer at AFLT-Systems
Berke BogaBerke Boga
Print Designer at Kutlu & Avcı OfsetPrint Designer at Kutlu & Avcı Ofset