Anna Miroshnychenko
Neuenhof
Summary
Dedicated professional with 16 years of experience in Hospitality and Sales, poised to drive customer service excellence in your team. Eager to leverage proven skills to contribute positively to your esteemed organization. Offering overseas experience in luxury properties, demonstrating exceptional service to a global clientele and ensuring effective communication with multicultural teams. Anxious to bring forth these proven skills and contribute to your team.
Overview
17
17
years of professional experience
Work History
Boutique Director
Royal Gift Niche Perfumery | Korloff Jewerly & Watches
Astana
09.2020 - 12.2022
- Pre-opening Royal Gift Boutique.
- Hiring employees and conducting training.
- Maintenance of daily logs and balancing, documenting all adjustments, miscellaneous postings.
- Organizing events.
- Communicating with the marketing manager about social media posts and advertisements.
- Stock control, orders.
- Attending regular training sessions directly from suppliers in France.
- Taking care about the ambiance in the bouquets, music, fresh flowers, etc.
- Reporting to the company owner.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Spa and Fitness Manager
St. Regis
Astana
02.2020 - 10.2020
- Leading a team of 11 team members
- Organization of Spa and Fitness events.
- Creating and implementing spa menu, SOPs.
- Following Marriott's spa and fitness standards, adapting to local culture.
- Purchasing products, communicating with all the suppliers.
- Prepared weekly and monthly reports for review by the General Manager.
- Attending morning briefings, financial and HR meetings.
- Preparing and submitting monthly payroll.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Provided excellent customer service to ensure client satisfaction.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
- Recruited, interviewed and trained new staff members as needed.
- Resolved any customer complaints or issues promptly and efficiently.
Acting Director of Spa - Pre-opening
Saadiyat Rotana Resort & Villas
Abu Dhabi
09.2017 - 02.2020
- Awarded Best Signature Spa Treatment 2018 in Abu Dhabi.
- Leading a team of 15 team members.
- Creating and implementing SOP.
- Following the opening readiness plan and deadlines.
- Purchasing products and equipment for opening.
- Closely working with project and design managers.
- Maintenance of daily logs and balancing, documenting all adjustments, miscellaneous postings, and charges.
- Appraisals, mid-year reviews, and annual reviews, probation reviews.
- Listening to, prioritizing, and responding to guest requests, complaints, and comments.
- Coordinating with all other departments.
- Led, motivated, and trained team members.
- Prepared daily and monthly reports for review by the General Manager.
- Maintained the quality of customer service.
- Respond quickly to guest requests or complaints in a friendly manner, and appropriate action is taken.
- Submission of monthly payroll.
Spa Supervisor
Rixos Bab Al Bahr
Ras Al Khaimah
05.2014 - 08.2017
- Supervising a team of 18 team members
- Creating and implementing SOP.
- Maintenance of daily logs and balancing, documenting all adjustments, miscellaneous postings, and charges.
- Listening to, prioritizing, and responding to guest requests, complaints, and comments.
- Prepared daily and monthly reports for review by the general manager.
- Respond quickly to guest requests or complaints in a friendly manner, and appropriate action is taken.
- Developed protocols for spa operations and treatments.
- Achieving spa targets.
- Submission of the monthly spa commission report to the finance department.
- Submission of monthly payroll
- Appraisals
- Resolved conflicts between staff members in a professional manner.
- Managed inventory levels of supplies and products to optimize availability while minimizing costs.
Spa Receptionist
Hilton Ras Al Khaimah Resort & Spa
Ras Al Khaimah
04.2011 - 04.2013
- Input client information into booking system accurately and completely to chart sales metrics.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Maintenance of daily logs and balancing, documenting all adjustments, miscellaneous postings, and charges.
- Listening to, prioritizing, and responding to guest requests, complaints, and comments.
- Coordinating with all other departments.
- Received guests and led staff.
- Prepared daily and monthly reports for review by the manager and general manager.
- Maintained the quality of customer service.
- Respond quickly to guest requests or complaints in a friendly manner, and appropriate action is taken.
- Follows up to ensure guest satisfaction.
Fitness Manager
Aquamarine Wellness Center
Kyiv
11.2009 - 03.2011
- The wellness center contains a well-equipped gym, aerobic, dance, and yoga rooms, a sauna, a steam room, a pool, a Phyto Bar, a spa and beauty salon, and a Kids Club for kids ages 1-7, as well as dance classes for teenagers.
- Responsible for retail products.
- Observing and reporting all maintenance issues in all club areas.
- Sales and revenue-focused.
- Organized fitness and kids' club classes, managing the duty roster.
- Stock control
- Attending training related to fitness and spa fields.
- Prepared daily and monthly reports for review by the owner.
- Resolving guests' complaints.
Real Estate Agent
Real Star Estate
Kyiv
05.2007 - 09.2009
- Executed professional photoshoots of properties.
- Supported reception tasks, including call and email responses.
- Arranged appointments with clients and property owners.
- Assisted clients with real estate needs and expectations.
- Produced and updated compelling property advertisements.
- Established communication with property owners.
- Scouted new properties actively in the market daily.
Cashier
Collin's
Kyiv
03.2006 - 06.2007
- Operated cash registers accurately and efficiently.
- Maintained awareness of all promotions and advertisements affecting product prices.
- Communicated company policies and procedures to customers.
- Managed the weekly duty roster and monthly inventory.
- Prepared daily and monthly reports
- Focused on achieving sales targets.
Education
Bachelor -
Academy of Housing and Communal Servises
Kyiv, UA01.2009
Skills
- Candidate Interviewing
- Team Leadership
- Payroll Administration
- Customer service
- Trend tracking
- Retail sales
- Cash Handling Expertise
- Efficient Store Management
- Effective communication
- Team collaboration
- Inventory management
- KPI tracking
Personal Information
- Date of Birth: 08/25/87
- Nationality: Ukrainian
- Marital Status: Married
- Visa Status: Permit B
Languages
Ukrainian
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Italian
Upper Intermediate (B2)
B2
German
Beginner
A1
Timeline
Boutique Director
Royal Gift Niche Perfumery | Korloff Jewerly & Watches
09.2020 - 12.2022
Spa and Fitness Manager
St. Regis
02.2020 - 10.2020
Acting Director of Spa - Pre-opening
Saadiyat Rotana Resort & Villas
09.2017 - 02.2020
Spa Supervisor
Rixos Bab Al Bahr
05.2014 - 08.2017
Spa Receptionist
Hilton Ras Al Khaimah Resort & Spa
04.2011 - 04.2013
Fitness Manager
Aquamarine Wellness Center
11.2009 - 03.2011
Real Estate Agent
Real Star Estate
05.2007 - 09.2009
Cashier
Collin's
03.2006 - 06.2007
Bachelor -
Academy of Housing and Communal Servises
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