Antonio Santos
Fislisbach
Overview
6
6
years of professional experience
Work History
Upwork and Professional development
08.2023 - Current
- Drive the deployment and orchestration of M365 services in complex hybrid organizations
- Oversee Identity and Access Management (IAM) using Active Directory and Azure Active Directory, Security & Compliance (including MFA, Conditional Access, Privileged Identity Management, Azure Information Protection/Microsoft Information Protection), and Mailbox Management with a focus on Exchange Online and hybrid or full cloud migration scenarios
- Expertise in M365, Exchange Online, and hybrid cloud environments, with a strong background in IAM, security, and compliance
- Experience in mailbox management and migration strategies.
Microsoft Enterprise Telephony and Exchange Online Specialist
Credit Suisse
09.2020 - 11.2022
- Spearhead the configuration, management, and troubleshooting of Microsoft Enterprise Telephony endpoints, including Desk Phones, Teams Displays, and eFax systems
- Ensure the smooth operation and integration of these devices with Microsoft Teams and other communication platforms
- Tailor Microsoft telephony services to individual user needs, focusing on specific requirements like phone number masking, calling policies, and dial plans
- Utilize the Microsoft Teams Call Quality Dashboard (CQD) to proactively monitor service quality
- Engage with suppliers to address and resolve any incidents or performance gaps
- Oversee the management of Exchange Online, focusing on mailbox configuration, security, and compliance.
Solutions Architect/Engineer
Orange Business Services
07.2019 - 06.2020
- Spearhead the migration of all M365 services, including Exchange Online, Teams, SharePoint, and OneDrive, ensuring a seamless transition from legacy systems to the cloud
- Prioritize the migration of Exchange Online services, ensuring the secure and efficient transfer of email systems to the cloud
- Work closely with the telephony team to integrate Microsoft Teams Telephony in the new environment
- Oversee the compliance and security aspects of the migration, aligning with M365 security standards
- Engage with key stakeholders to ensure their needs are met during the migration.
UC Teams Engineer
Swisscom, Zurich
01.2019 - 06.2019
- Lead the configuration and deployment of advanced Microsoft Teams Telephony features, aiming to provide top-tier voice communication solutions within the enterprise
- Manage and optimize Exchange Online within the telephony infrastructure
- Engage closely with support teams, third-party vendors, and end-users to guarantee exceptional performance of both Microsoft Enterprise Telephony Services and Exchange Online
- Utilize tools like Microsoft Teams Call Quality Dashboard (CQD) and Exchange Online monitoring tools to track, report, and enhance the quality of telephony and email services
- Act as a central figure in negotiating with vendors, managing incidents, and leading initiatives to improve telephony and email services.
Deutsche bank (UK)
08.2017 - 07.1999
Hewlett Packard Enterprise (HPE)
08.2017 - 07.1999
CGI
08.2017 - 07.1999
UBS (UK)
08.2017 - 07.1999
Wipro
08.2017 - 07.1999
Oxfordshire County council
08.2017 - 07.1999
Education
Escola Secondaria de Silves in Portugal (GCSE equivalent)
01.2008
Escola de Hotelaria e Turismo do Algarve (HND Equivalent 2:2Obtained)
01.2001
Languages
Portuguese
English
Value Proposition
My Contribution
As a Solutions Architect with over 15 years of experience, my expertise encompasses Microsoft 365 (M365), Azure, Active Directory, and Exchange Online, focusing on the design and optimization of collaboration and communication solutions. Skilled in configuring Microsoft Enterprise Telephony within Teams, I excel in customizing telephony services to specific user needs and utilizing the Teams Call Quality Dashboard for proactive service quality monitoring. My extensive experience with M365 and Azure underpins my ability to implement secure, scalable collaborative solutions, while my proficiency in Active Directory and Exchange Online is key to managing user identities and email communications effectively. I am committed to leveraging this comprehensive skill set to enhance the functionality, security, and efficiency of your company's IT infrastructure, delivering strategic solutions with a user-centric approach.
Permit
Portuguese Permit B
Professional Development
- 2023, Microsoft Certified Azure Administrator Associate
- 2022, Microsoft Certified Azure Solutions Architect Expert
Personal Information
- Date of Birth: 09/21/80
- Nationality: British
- Marital Status: Married
Hobbies and Interests
- Trading
- Cinema
- DJ
- Swimming
- Reading
References
Upon request
Timeline
Upwork and Professional development
08.2023 - Current
Microsoft Enterprise Telephony and Exchange Online Specialist
Credit Suisse
09.2020 - 11.2022
Solutions Architect/Engineer
Orange Business Services
07.2019 - 06.2020
UC Teams Engineer
Swisscom, Zurich
01.2019 - 06.2019
Deutsche bank (UK)
08.2017 - 07.1999
Hewlett Packard Enterprise (HPE)
08.2017 - 07.1999
CGI
08.2017 - 07.1999
UBS (UK)
08.2017 - 07.1999
Wipro
08.2017 - 07.1999
Oxfordshire County council
08.2017 - 07.1999
Escola Secondaria de Silves in Portugal (GCSE equivalent)
Escola de Hotelaria e Turismo do Algarve (HND Equivalent 2:2Obtained)
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Queen Mashudu MudauQueen Mashudu Mudau
Mental Health Chatbot Development (Upwork Freelancer) at Upwork.comMental Health Chatbot Development (Upwork Freelancer) at Upwork.com