Arbesa Arifaj
Assistante
Tolochenaz
Overview
10
10
years of professional experience
Work History
Administrative and Financial Assistant
Forvis Mazars S.A.
09.2020 - 11.2023
- Preparation of productivity reports, time sheets and management of employees leaving the company
- Management and accounting of Swiss coffers
- Debtor follow-up (sending reminders, managing bank and cash collections, processing customer requests, drawing up payment plans, meeting with service line managers to monitor open positions)
- Data entry and management (mandates and customers) in the database
- Internal IT migration: drafting of procedures and preparation of staff training courses
- Management of IT problems (opening tickets and coordinating with the help desk)
- Processing and follow-up of legal proceedings
Swiss Travel Visa Coordinator
Société des Produits Nestlé S.A.
05.2019 - 12.2019
- Managing visa applications, calls and the cash account
- Coordinating with embassies and travelers
- Managing service expenses
- Dealing with customers in a high stress work environment
- Traveling by car to the embassies in Bern and in Geneva
MPC Internship
Retraites Populaires
09.2016 - 08.2018
- General administrative tasks
- Dealing with enquiries in person, via phone call or email
- Maintaining clients and electronic folders
- Managing correspondence with customers
Commercial Apprentice
Société des Produits Nestlé S.A.
08.2013 - 08.2016
- Coordinating and organising trainings, events and meetings at the International Training and Conference Centre in Rive-Reine
- Managing the travel expenses and the purchases
- Updating the courses on the intranet page of Rive-Reine
- Welcoming guests and providing quality customer service at the front desk
- Organising my superior’s travel arrangements (visas, flights, transfers, hotels, etc.)
Education
Bachelor of International Business Management -
HEG (Haute Ecole De Gestion)
Geneva, Switzerland08.2024
First Cambridge Certificate -
English Language Company
Sydney, Australia12.2018
CFC + MPC, Post-CFC -
Professional Business School (EPCN)
Vevey07.2018
Skills
Document Management
Microsoft Excel proficiency
Office Administration
Relationship Building
Skilled in Abacus
Reliability
Reporting skills
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Albanian
Bilingual or Proficient (C2)
German
Professional Working
Affiliations
- Nadia Nallaratnam, Head of Controlling, Forvis Mazars SA, +41 79 461 83 89
Timeline
Administrative and Financial Assistant
Forvis Mazars S.A.
09.2020 - 11.2023
Swiss Travel Visa Coordinator
Société des Produits Nestlé S.A.
05.2019 - 12.2019
MPC Internship
Retraites Populaires
09.2016 - 08.2018
Commercial Apprentice
Société des Produits Nestlé S.A.
08.2013 - 08.2016
Bachelor of International Business Management -
HEG (Haute Ecole De Gestion)
First Cambridge Certificate -
English Language Company
CFC + MPC, Post-CFC -
Professional Business School (EPCN)
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