Armend Momqilla
IT Support - Techniker
Zurich
Summary
Dedicated IT professional with extensive experience in diagnosing and resolving hardware and software issues. Skilled in providing remote support and educating customers on best practices, ensuring high-quality service and improved user satisfaction.
Overview
3
3
Languages
10
10
years of professional experience
Work History
IT Technician
RepairNstore
03.2026 - Current
- Provided technical support for software installation and configuration.
- Diagnosed and resolved hardware issues for customer electronic devices.
- Assisted customers in troubleshooting network connectivity problems.
- Documented service requests and resolutions in ticketing system accurately.
- Maintained inventory of repair parts and tools for efficient operations.
- Educated customers on device maintenance and best practices for usage.
Repair Technician
IT Solution
06.2016 - 09.2024
- Diagnosed and repaired hardware and software issues for various IT equipment.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Conducted routine maintenance to ensure optimal performance of systems and devices.
- Collaborated with team members to streamline repair processes and improve turnaround times.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Trained junior technicians on troubleshooting techniques and best practices in repairs.
Education
Bachelor of Science - Software Engineering
AAB College
Pristina 04.2001 -
Skills
- User support
- Desktop technical support
- Remote support
- Troubleshooting
- Issue resolution
- Repair services
- Hardware installation
- Software configuration
- Computer diagnostics
- Configuration services
- Data recovery
- Problem-solving
Timeline
IT Technician
RepairNstore
03.2026 - Current
Repair Technician
IT Solution
06.2016 - 09.2024
Bachelor of Science - Software Engineering
AAB College
04.2001 -