Summary
Overview
Work History
Education
Skills
Certification
Residency Status
Timeline
Generic
ARULRAJ GUNASEKAR

ARULRAJ GUNASEKAR

Reporting Analyst
Glattfelden

Summary

  • Over 6 years of competitive experience in Salesforce Einstein Analytics reporting and Dashboard implementation.
  • SCRUM foundational certified, Client-focused and experienced IT professional with over 6 years of experience in CRM industry specialized in Salesforce data analysis, CRM customization and Administration, UAT coordination and Testing.
  • Experience of working in the complete software development life cycle involving Requirements gathering, development, documentation, Production support and maintenance
  • Successful in optimizing the Salesforce workflows execution and enhancing performance and data accuracy.
  • Experienced in training end users, reviewing and adapting data models and data analysis.

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

Specialist - Data Management

Specialized Bicycle Components, Zug
Zug
08.2024 - 09.2024
  • Data Management: Responsible for Salesforce data entry and maintenance in Oracle databases.
  • Managed and resolved issues through Salesforce Service Cloud, ensuring data accuracy and
  • Stakeholder Collaboration: Worked closely with users to troubleshoot and resolve technical
    queries, ensuring smooth operation of the system.
  • Collaborative Problem Solving: Worked with internal stakeholders to troubleshoot complex technical issues, aligning with cross-departmental needs and improving data reliability.

Data Reporting Analyst

Bounteous Private Limited
Chennai
03.2021 - 09.2023
  • Company Overview: Client: Internet Brands (USA) - a digital media company
  • Sales data Analysis: Proven experience in analysing Sales performance analysis and reporting using salesforce that enhanced the data driven decision to top management
  • Sales user training & support: Provided training to the sales users on using salesforce and supported them and fixed the issues
  • Reports & Dashboards building: Configured Reports and Dashboards to provide insightful analytics and visualization of sales data
  • Tracked and evaluate sales team performance against targets and goals reported to CFO
  • Process optimization: Identified, recommended, developed, and implemented Sales process improvements to enhance operational efficiency and optimized the workflows
  • CRM implementation & Sales support: Responded to client requests, prepared and sent meeting follow-ups, and updated sales opportunities, pipelines, and notes in Salesforce
  • Client & stakeholder Communication: Collaborated with clients, project managers, and stakeholders to gather and understand business requirements
  • Documentation & Reporting: Created and maintained comprehensive documentation for all customizations, bug fixes, and support activities
  • Generated reports on Sales performance and user issues to inform continuous improvement efforts
  • Salesforce CRM support & Customization: Addressed and resolved end-user issues related to Salesforce, provided technical & functional clarifications and support
  • Client: Internet Brands (USA) - a digital media company
  • Successfully implemented a comprehensive set of custom reports and dashboards, resulting in a 30% improvement in data-driven decision-making processes for the client

Application Development Analyst

Accenture
Chennai
09.2021 - 03.2022
  • Company Overview: Client: Roche (Pharmaceutical Company)
  • User Training: Managed sales-related objects effectively and conducted user training sessions for sales teams
  • Stakeholder Management: Collaborated with stakeholders to improve processes and optimize sales workflows
  • Enhanced customer relationship management by tracking interactions and preferences
  • Sales cloud: Implemented best security practices and guidelines within the Sales Cloud environment
  • Sales Workflow optimization: Optimized the Sales processes and suggested and implemented the improvements in business modelling
  • Client: Roche (Pharmaceutical Company)
  • Led a major data migration process, seamlessly transferring over 50,000 records from legacy systems to Salesforce, with zero data loss and minimal downtime

Business Analyst

Aparajitha Corporate services
Chennai
05.2017 - 09.2021
  • Company Overview: Project: in-house
  • Sales Data analysis & reporting: Monitored key performance indicators (KPIs) and sales metrics and Developed detailed sales reports and dashboards for senior management and sales teams
  • Business Modelling on Sales: Implemented a Business Model setup for sales users to enhance team collaboration and efficiency
  • Lead & Opportunity Analysis: Conducted Weekly and Monthly Quality of Lead generation analysis, providing valuable insights for strategic decision-making
  • Business processes configuration: configured Approval Processes, Process builder workflows to tailor Salesforce to specific business needs in Salesforce
  • Salesforce Administration: Implemented Security Controls through Profile, Roles, Permission sets, and Organization-wide defaults settings to ensure data security and access control
  • User training & support: Provided comprehensive Salesforce user training to sales teams & business development teams, enabling them to leverage Salesforce effectively for business revenue growth
  • Stakeholder communication: Coordinated with all stakeholders across departments including Branding, Sales, Finance, and CXO's to ensure alignment and collaboration
  • Sales Excellence and Revenue Growth: Previous exposure to Sales Excellence topics, with a focus on enhancing sales processes and strategies to drive revenue growth
  • Project: in-house
  • Recognized for providing strategic advice to clients, leading to a 20% improvement in business processes and outcomes
  • Played a key role in improving lead generation quality through Weekly and Monthly analysis, contributing to a 10% increase in lead conversion rates

Education

Bachelor of Computer Science & Engineering -

Anna University
Chennai, India
08.2008 - 06.2012

Skills

  • Salesforce Einstein Analytics Reporting and Dashboard

  • SOQL & SOSL Database queries

  • Apex Programming based on core Java

  • Own Backup

  • CRM Data loader

  • Lightening web components - LWC

  • Html , CSS & JS(LWC Salesforce scripting language)

  • Knowledge on Tableau and Power-BI

Certification

2023, Salesforce Certified platform Developer 1

Residency Status

Permit B (Immediately Available)

Timeline

Specialist - Data Management

Specialized Bicycle Components, Zug
08.2024 - 09.2024

Application Development Analyst

Accenture
09.2021 - 03.2022

Data Reporting Analyst

Bounteous Private Limited
03.2021 - 09.2023

Business Analyst

Aparajitha Corporate services
05.2017 - 09.2021

Bachelor of Computer Science & Engineering -

Anna University
08.2008 - 06.2012
ARULRAJ GUNASEKARReporting Analyst