Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Arun Babu

Arun Babu

Operations and Business Executive
Chandigarh

Summary

Experienced Business Operations Executive having 17 years of diverse experience in the field of Operations & Business Development in the finance sector. My accomplishments are supported by my strong interpersonal & people management skills, which enabled me to significantly contribute towards efficiency in business support operations in India including customer service , on boarding and post sales support. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience
5
5
Languages

Work History

Operations and Business

IndiaIdeas.com Ltd ( BillDesk )
04.2008 - Current
  • Company Overview: IndiaIdeas.com limited a leading provider of financial electronic commerce services in India. The Company offers its services under the brand label of “BillDesk”. It operates as a neutral service bureau aggregating multiple banks and billing companies onto a common standards-based platform and across multiple electronic channels. Billdesk is the preferred choice of bill payment services among Banks and Billing Companies in India. Over 45 of India’s largest Banks including State Bank of India, Citibank, HDFC Bank exclusively partner with Billdesk for offering Bill Payment services to their customers. BillDesk is the largest aggregator platform in the Indian market for online payments services and the largest players across various industry sectors of E-Commerce, Travel, Telecom, Utilities, Insurance, Financial Services etc. all partner with IndiaIdeas on a preferred partner basis. The BillDesk platform currently processes over 1.5 billion electronic transactions annually with a processed volume of over USD 70BN, testifying to the robustness and dependability of the platform. In addition to all the large domestic players, BillDesk also partners with Amazon, Netflix, Microsoft, LinkedIn, Google, Facebook and Apple in India for providing various online payment processing services to them.
  • Handling the business development for IndiaIdeas.com Ltd (BillDesk) Payment gateways division Himachal Pradesh and Punjab based at Chandigarh (UT).
  • Enhancing the business opportunities for overall growth by concentrating on Industry-based sectors such as Banking, Education, Government & utilities, internet retail, and leading institutions.
  • Responsible for onboarding new merchants as well as ensuring KYC documents are provided, and working with different operations members until the merchant goes live.
  • Exploring potential clients from Banks/ ERP’s/ Agencies by enhancing relationship in the regions.
  • Negotiating on commercials to individual with company/organization.
  • Discuss payment and invoices with company/organization’s.
  • Manage SBI ATM project-”in Rewari, Chandigarh and Himachal Pradesh into operations. Ensuring the error free processing of polices as per the Service Level Agreement.
  • Coordinate with Banks, M/S vendor, CIT agencies, connectivity vendor and Security agencies.
  • Undertaking and detailed analysis of individual proposed cell / SBI ATM sites and short listed the same.
  • Negotiating on monthly rent payable to individual landlords / company / organization.
  • Discuss payment and penalties with ATM provider banks especially SBI.
  • Coordinate / attend meeting scheduled at different parts of the cities like Chandigarh, Shimla and Rewari.
  • Coordinate with bank around cash deposits and their respective reports on daily basis.
  • Work closely with the stake holders to ensure smooth transaction of business.
  • Highly skilled in people / time / situation / problem / incident management.
  • Customer engagement & training - Understanding customer needs and feedback for solutions development FLM and SLM monitoring.
  • Assigning a call for down ATM's with appropriate vendors & follow ups for closure.
  • Give update to Managed Services Team for the call completed Information and relevant updates.
  • Monitoring the day-to-day operations and maintaining the service levels as per agreement which involves ATM operations & Uptime.
  • Handling FLM, SLM and Network escalations.
  • Accountable for overall control of branch operations and administration.
  • Coordinate with regional heads across functions to resolve critical issues and process improvements Customer.
  • Follow up with NCR Corporation India Pvt Ltd, CIT agencies and Security agencies for related issues in ATM’s.
  • To communicate with security agencies and enquiring them about site defects, if any.
  • IndiaIdeas.com limited a leading provider of financial electronic commerce services in India. The Company offers its services under the brand label of “BillDesk”. It operates as a neutral service bureau aggregating multiple banks and billing companies onto a common standards-based platform and across multiple electronic channels. Billdesk is the preferred choice of bill payment services among Banks and Billing Companies in India. Over 45 of India’s largest Banks including State Bank of India, Citibank, HDFC Bank exclusively partner with Billdesk for offering Bill Payment services to their customers. BillDesk is the largest aggregator platform in the Indian market for online payments services and the largest players across various industry sectors of E-Commerce, Travel, Telecom, Utilities, Insurance, Financial Services etc. all partner with IndiaIdeas on a preferred partner basis. The BillDesk platform currently processes over 1.5 billion electronic transactions annually with a processed volume of over USD 70BN, testifying to the robustness and dependability of the platform. In addition to all the large domestic players, BillDesk also partners with Amazon, Netflix, Microsoft, LinkedIn, Google, Facebook and Apple in India for providing various online payment processing services to them.

Retail Executive

Bharti Airtel Ltd
10.2006 - 04.2008
  • Developed the dealers in the city of Jammu, that involved identification of potential dealers and converting them into strategic business partners.
  • Maintain display of the retailer.
  • Increase sales volume by repeat and new business.
  • Handling problems of the retailer.
  • To give them knowledge about our product.
  • To give them valuable selling tips.

Education

BSc - IT

Information Technology

Skills

  • Effective inter personal skills

  • Good team player

  • Comprehensive analytical and problem solving abilities

  • Go getter

  • Flexibility

  • Keenness for continuous learning

    • Microsoft office

    Problem-solving

    Team management

    Time management

    Multitasking

    Organization and time management

    Computer skills

    Teamwork and collaboration

Interests

Traveling
Photography
Swimming

Timeline

Operations and Business

IndiaIdeas.com Ltd ( BillDesk )
04.2008 - Current

Retail Executive

Bharti Airtel Ltd
10.2006 - 04.2008

BSc - IT

Information Technology

Similar Profiles

CREATE PROFILE
Arun BabuOperations and Business Executive