ARUN KUMAR A
Ayapakkam
Summary
Resourceful Assistant Team Leader known for high productivity, quality and efficient task completion. Skilled in leadership, conflict resolution, and time management. Excel in communication, teamwork, and adaptability, ensuring smooth team operations and effective problem solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Team Leader -QA
Prochant
Chennai
05.2022 - Current
- Monitor daily P&Q of QA’s and Validate the coverage guidelines (refer QA coverage standard doc) of each process, clients & Employee.
- Allocation based on coverage guidelines & Training QAs based on Super audit feedback.
- Deriving the monthly Capacity and Samplings planner for client and user wise.
- Obtaining and Cascading client’s day to day updates to the QA team.
- Attendance and maintain the QA scorecard for Each month and Quarter.
- Co-ordinating with Ops to make sure Production and Quality data are ingested in Connect portal regularly.
- External Errors tracker – Discover coverage guidelines based on client escalations and for client in Jeopardy.
- Variable Pay for QAs.
- Weekly meeting with Ops Managers based on Quality outcomes (Users, error types, trends) with pareto principle (80/20 rule).
- Cross utilizing QAs in other clients when other clients withing the vertical is in short of any coverage based on the coverage guidelines.
- Validating Rebuttals and Creating RCA and CAPA tracker along with a plan of action to enhance the internal and external Quality.
- Caging user Voice Audit and referring them to training team to retrain on call etiquette.
- Ensure that Preparing Workflow SOP for Transition clients and Design the DPU parameter based on the process criticality.
- Identified opportunities for cost savings through process optimization.
- Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
Senior Quality Analyst
Business integrity Services
02.2021 - 05.2022
Senior Process Associate (SWOT Team- SME)
NTT Data
08.2018 - 02.2021
Senior Process Associate (AR caller)
Techno soft Global Services
06.2017 - 07.2018
Process Associate (AR caller)
AGS Health
06.2015 - 03.2017
Education
Bachelor of Arts -
D.G. Vaishnav College
Chennai 01.2015
High School Diploma -
St. Georges Anglo Indian Hr, Sec School
Chennai 01.2012
High School Diploma -
St. Georges Anglo Indian Hr, Sec School
Chennai 01.2010
Skills
- Quality Assurance
- Root cause analysis
- Client communication
- Data analysis
- Process auditing & Error tracking
- Training coordination
- MS-Word
- Excel
- PowerPoint Presentation
- Process improvement
Certification
- LSSGB - Lean Six Sigma Green Belt, With Excellence Seal
- ECIL - Excellence in Continuous Improvement of Leadership
- Diploma in Tally Erp.9
Disclaimer
I hereby declare that the particulars furnished above are true and correct to the best of my knowledge and belief.
Languages Proficiency
- Tamil
- English
Personal Information
- Father's Name: K. AYYAVU
- Date of Birth: 02/06/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced
C1
Tamil
Proficient
C2
Timeline
Assistant Team Leader -QA
Prochant
05.2022 - Current
Senior Quality Analyst
Business integrity Services
02.2021 - 05.2022
Senior Process Associate (SWOT Team- SME)
NTT Data
08.2018 - 02.2021
Senior Process Associate (AR caller)
Techno soft Global Services
06.2017 - 07.2018
Process Associate (AR caller)
AGS Health
06.2015 - 03.2017
Bachelor of Arts -
D.G. Vaishnav College
High School Diploma -
St. Georges Anglo Indian Hr, Sec School
High School Diploma -
St. Georges Anglo Indian Hr, Sec School