ARUN KUMAR B
Hospitality Professional
luzern,switzerland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
INTERN AS F&B AND HOUSEKEEPING ASSOCIATE
ZURI BY FASSBIND
01.2023 - 07.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
Guest Services Associate
THE OTERRA
08.2020 - 09.2021
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Monitored guest feedback, using to improve service and departmental operations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Adjusted food preparation methods in accordance with customer requests.
- Distributed food to waiters and waitresses to serve to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
Education
Master of Science - Hospitality And Tourism Management
Hotel And Tourism Management Institute, Edinburgh Napieruniversity
EDINBERGH08.2023
MBA - Tourism Management
HOTEL AND TOURISM MANAGEMENT INSTITUTE(HTMI)
LUCERNE 08.2023
Bachelor of Technology - Mechanical Engineering Technology
Alliance University
2020
Skills
- Customer Service
- Creative
- Problem Solving
- Organize
- Time Management
- Leadership
- Staff Coordination and Communication
- Coordinating Kitchen Staff
- Fire Safety Regulations
- Employee Performance Evaluations
- Catering Supervision
- Food Safety and Sanitation
- Operational Efficiency
Languages
English
Advanced (C1)
German
Elementary (A2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Malayalam
Elementary (A2)
thulu
Elementary (A2)
Urdu
Beginner (A1)
Timeline
INTERN AS F&B AND HOUSEKEEPING ASSOCIATE
ZURI BY FASSBIND
01.2023 - 07.2023
Guest Services Associate
THE OTERRA
08.2020 - 09.2021
Master of Science - Hospitality And Tourism Management
Hotel And Tourism Management Institute, Edinburgh Napieruniversity
MBA - Tourism Management
HOTEL AND TOURISM MANAGEMENT INSTITUTE(HTMI)
Bachelor of Technology - Mechanical Engineering Technology
Alliance University
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