Arun Prakash Ganesan
Zurich
Summary
Aspiring for a bright and challenging career in the field of Microsoft Technologies with an esteemed organization that provides a challenging task in which I can actively utilize acquired skills, abilities, and knowledge in the growth of an organization in due course would also enable to upgrade myself with the emerging trends and technologies and allow to grow professionally.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Microsoft 365 Consultant and Hypercare Lead
Tata Consultancy Services Ltd for Credit Suisse Bank
08.2021 - Current
- Involve in Microsoft 365 project implementations.
- Supporting Hypercare for post-migration user issues and inquires
- Hypercare Lead for M365 Project, handling team of 12 members for MS Exchange Online, OneDrive for Business, MS Teams, Intune, and SharePoint Online
- Develop and demonstrate proof of concept models using digital tools: Power Automate, PowerApps, or others as determined by use case presented. Further, develop and support implementation of accepted POC.
- Providing internal training and workshops
- Monitoring Microsoft 365 changes, including monitoring Message Center and ensuring that appropriate actions are taken.
- 7. Responding to tickets and requests raised by end users and addressing issues based on priority
- Support migration of data from SharePoint On-Prem to SharePoint Online
- Develop and maintain support documentation and training materials for M365 platform.
- Service management processes like incident, change, and problem management
- Monitoring and continuous improvement of defined support processes through KPIs and SLAs, including communication with relevant stakeholders
- End-user support for customer satisfaction (CSAT): follow up, analyze source situation, and drive improvements where needed.
- Address root cause of problems and find workarounds or permanent solutions.
- Management and escalation of support cases with vendor, like Microsoft
Digital Workplace Consultant
Tata Consultancy Services Ltd for SwissRe
08.2016 - 08.2021
- Involved in installation and configuration of Microsoft SharePoint Server farm and integrating with Active Directory and MS Office Tools
- Support SharePoint Online Portal, Exchange, MS Teams, One Drive for Business, Power BI, Power Automates, Power Apps, Yammer, and MS Forms
- Worked as workplace consultant for all M365 applications.
- Creating and configuring Nintex Workflow and Nintex Forms for business automation requirements, from basic to complex.
- Troubleshot issues related to Nintex workflow and Nintex forms
- Educated and trained business users on Nintex workflows and forms.
- Test new digital tools or features for relevance or benefit to organization; coordinate UAT; propose adoption; and roll-out planning for these.
- Support business units requiring customized SharePoint needs (ex: highly confidential sites; complex accessing permissions; discussion boards, etc.)
- I worked on search configurations. People search across multiple search server topologies.
- Responding to tickets and requests raised by end users and addressing issues based on priority
- Support migration of data from SharePoint 2013 to SharePoint 2016.
- Manage complete SharePoint farm administration activities using PowerShell scripts.
- Created knowledge base articles, configuration items, and how-to articles for end users and IT users.
- Created process improvements to reduce number of service requests and automated processes in ServiceNow
- Addressed root cause of problems and found workarounds or permanent solutions.
- Management and escalation of support cases with vendors, like Microsoft, Nintex etc.
SharePoint Administrator
Tata Consultancy Services Ltd for GenRe
02.2015 - 07.2016
- 1. Involved in the installation and configuration of the Microsoft SharePoint Server farm and integrating with MS Web Apps
- 2. Migrated SharePoint 2010 to the SharePoint 2013 farm and configured web applications and service applications.
- 3. Troubleshooted issues related to SharePoint sites, search applications, user profile services, managed metadata, and MS BI reports
- 4. Migrated applications from Lotus Notes to SharePoint 2013
- 5. Manage complete SharePoint farm administration activities using PowerShell scripts.
- 6. Deployed custom solutions on the SharePoint farm.
- 7. Address the root cause of problems and find workarounds or permanent solutions.
- 8. Management and escalation of support cases with the vendor, like Microsoft, Nintex, etc.
SharePoint Administrator
ITC InfoTech Ltd for Honeywell
01.2014 - 01.2015
- Managing Honeywell SharePoint 2010/2013 infrastructure and supporting internal users with SharePoint issues
- Building Nintex Workflows and Troubleshooting
- Designing Nintex forms and customizing forms based on user's requirement.
- Automated Site collection creation process using Nintex workflows.
- Involved in Backup and Restore of SharePoint Sites and Scheduling back up for sites.
- Integrating with Web Services using Nintex Workflows, Creating Workflows that Cross Site Collections, starting workflows within Workflows, build a reusable workflow component, Troubleshooting Workflow Errors and Reporting and monitoring
- Creating List and Library Forms.
- Creating Workflow Forms.
- Workflow Constants and User Defined Actions.
- Connecting Nintex Forms to External Data.
- Integration with Databases.
- Styling Nintex Forms, Integrating with Web Services, Form Validations.
- Creating Workflows that connects cross Site Collections and Web Applications.
- General SharePoint Administration in environment with help of tickets/change requests Analyzing and documenting all typical issues and discussing with team members about Root cause analysis.
- Monitor database sizes and based on requirements create new databases and move sites into new databases.
- Consult and follow-up with Nintex and other vendors for ongoing issues.
- Communicate with various internal teams in order to troubleshoot issues.
- Fix problems using Problem Management Process.
- Assist users with their problems using Remedy Tickets.
- Communicate with various internal teams in order to troubleshoot issues.
SharePoint Administrator
Xencia Technology Solutions Pvt. Ltd for Philips Electronics Ind., Ltd
10.2011 - 01.2014
- SharePoint application and troubleshooting support for all projects (internal customers)
- Coordinate with all project team members and project managers regularly.
- Analyze application reports and take corrective actions.
- Follow up with project members for project resources’ time sheet completion.
- Actively involved in SharePoint migrations from MOSS 2007 to SharePoint 2010
- Involved in installation and configuration of Microsoft Office SharePoint Server farm and integrating with Active Directory and MS Office Tools
- Creating and configuring shared service providers (SSP) and managing user sites
- Adding users and groups for site, training users, and monitoring server
- Creating and Configuring Anonymous Access for Intranet and Internet Sites
- Involved in backup and restore of SharePoint sites and scheduling backups for sites
- Configuring form-based authentication for external users to access SharePoint site
- Creating site collections, subsites, surveys, KPIs, dashboards, RSS
- Taking care of backup scheduling dashboards, collections, subsites, site forms, and authentication scheduling backups Internet, Restore of SharePoint Sites, and Scheduling Backups for Sites
- Providing 24x7 on-call support for SharePoint in rotation with other team members
- ITIL V3 certified and highly versed in managing and understanding client requirements.
System Administrator
Magna Infotech Pvt Ltd for IBM
03.2011 - 10.2011
- Working on L1 and L2 incidents related to services and OS troubleshooting
- Working on issues related to AD users
- Disk utilization cleanup
- Patch Management and Hotfixes
- Windows 2000/2003 server support
- Server health checkup
- Maintaining AD, DNS, DHCP & WINS Servers
- Coordinating with other teams for troubleshooting technical issues
- Resolving issues and troubleshooting, ensures 100% SLA
- Mailbox Used: - Lotus Notes
Datacenter Administrator
Tecpool Solutions Pvt. Ltd, HDFC BANK Pvt Ltd
04.2010 - 03.2011
- 1. Managing data center operations spanning 500+ servers (IBM X-Series, HP, and Dell)
- 2. Installing operating systems like Win2K, WinXP, Win2K3, Win2008, and Linux
- 3. OS hardening according to application owner's request
- 4. As per user request, restart services like Net Meeting, Telnet, Remote Desktop, etc.
- 5. Giving full support for Wintel servers
- 6. Immediately responding to server-down indications and troubleshooting problems
- 7. Logging call if there is any hardware issue.
- 8. Technical coordination with vendors and server team for hardware and critical cases
- 9. Plan and coordinate new deployments, including space, racks, power, cooling, and network resources.
- 10. Backup monitoring, scheduling, and restoring of different servers
- 11. Strong knowledge of using Net Meeting and RDP tools to handle all calls and resolve problems in domain within reasonable timeframe.
- 12. Server administration activities such as adding servers to domain, creating user accounts and resetting passwords, and assigning folder permissions on file servers as per user request and client policy
- 13. Daily checking and sending health reports to management
- 14. Remote monitoring and troubleshooting of Blade servers (like HP and Dell) through OA IP
- 15. Supervise ticket queue and distribute workload among team of engineers according to security level.
Education
Doctor of Business Administration - Student Pursuing Doctorate Program
Swiss School of Business And Management
Geneva, Switzerland09.2021
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Priyadarshini Engineering College Anna University
Vellore, India04.2009
D.E.C.E - Diploma in Electronics And Communications
Sri Venkateshwara Polytechnic College
Vellore, India04.2003
Skills
- Microsoft 365
- MS Power Platform
- Microsoft SharePoint
- Nintex Workflow and Forms
- Windows Server Administration
- ITIL
- ITSM
- Team collaboration and leadership
Accomplishments
1. Successfully completed the migration from on-premises to M365 services, as well as managed Hypercare support for a banking project with over 70K users.
2. Converted SharePoint Designer and SharePoint Out of the Box workflows to Nintex 2013 workflows.
3. Complete SharePoint farm migration from 2013 to 2016, including application services, business content, and custom components.
4. completed successfully the migration from IBM Lotus Notes to SharePoint 2013.
Affiliations
13 years of experience as an M365 administrator, SharePoint administrator, MS Teams administrator, Power Platform administrator, Nintex Workflows administrator, Nintex Forms administrator, and K2 Solutions administrator. strong knowledge of SharePoint on-prem and M365 products, SharePoint migration experience, and PowerShell scripting. Experience in M365 tenant administration, SharePoint online services operations, administration, and management Developing and managing Power Platform applications like Power Automate, Power Apps, Power BI, and AI Bots As a business analyst, you analyze and propose SharePoint/M365 solutions in line with business requirements, coordinating projects across the company. Managing and troubleshooting Skype for Business Online, MS Teams, and OneDrive Hands-on experience on SharePoint Hybrid (Search/BCS/OneDrive for Business (my sites)) Experience with SharePoint migration from SP 2016 to SharePoint Online using Sharegate. Experience in SharePoint Online, SharePoint 2016, 2013, 2010 and MOSS 2007-2010, good experience with Nintex workflows and Nintex forms. extensive knowledge and hands-on experience in installation, configuration, and customization, designing, administering, and managing SharePoint Portal Server 2007, SharePoint 2010, and SharePoint 2013, both standalone and multi-farm installations. Good experience in SharePoint 2016, 2013, and SharePoint Online and can work effectively with workflows, web parts, document libraries, list libraries, farms, and sandbox solution deployments. Prepare and give training programs to support end users in the adoption of new and existing tools in the digital workplace portfolio. Experience in Backup and Restore for the SharePoint Sites and SharePoint Farm Environment knowledge in AD, Exchange, Azure RMS, One Drive, In-tune, Power Bi, etc., and test pilot projects, including all required integrations. experienced in Agile methodology and following ITIL processes using ServiceNow.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Kannada
Intermediate (B1)
Certification
1. Microsoft 365 Certified: Teams Administrator Associate (Exam MS-700)
2. Microsoft 365 Certified: Microsoft 365 Identity and Services (EXAM MS-100)
3. Microsoft 365 Certified: Microsoft 365 Mobility and Security (EXAM MS-101)
4. Microsoft 365 Certified: Power Platform Fundamentals (Exam PL-900)
5. Microsoft 365 Certified: Power Platform App Maker (Exam PL-100)
6. Microsoft Certified in Azure Administrator (Exam AZ 104)
7. Microsoft Certified in Azure Fundamentals (Exam AZ 900)
8. Managing Office 365 Identities and Requirements (Exam 70-346)
9. Managing Microsoft SharePoint Server 2016 (Exam 70-339)
10. Core Solutions of Microsoft SharePoint Server 2013 (Exam 70-331)
11. Microsoft Certified IT Professional (MCITP) in SharePoint Server 2010 Administration (Exam 70-667 & 668),
12. MS Certification ID: 9758249
13. ITIL V3 Foundation Examination ITIL/MY712628.
14. CompTIA Networking N+ certificate no: 09CEZZZZZ9919.
Timeline
Microsoft 365 Consultant and Hypercare Lead
Tata Consultancy Services Ltd for Credit Suisse Bank
08.2021 - Current
Digital Workplace Consultant
Tata Consultancy Services Ltd for SwissRe
08.2016 - 08.2021
SharePoint Administrator
Tata Consultancy Services Ltd for GenRe
02.2015 - 07.2016
SharePoint Administrator
ITC InfoTech Ltd for Honeywell
01.2014 - 01.2015
SharePoint Administrator
Xencia Technology Solutions Pvt. Ltd for Philips Electronics Ind., Ltd
10.2011 - 01.2014
System Administrator
Magna Infotech Pvt Ltd for IBM
03.2011 - 10.2011
Datacenter Administrator
Tecpool Solutions Pvt. Ltd, HDFC BANK Pvt Ltd
04.2010 - 03.2011
Doctor of Business Administration - Student Pursuing Doctorate Program
Swiss School of Business And Management
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Priyadarshini Engineering College Anna University
D.E.C.E - Diploma in Electronics And Communications
Sri Venkateshwara Polytechnic College
Similar Profiles
GAURAV VIJANGAURAV VIJAN
Associate Consultant, Technology at CITI BANK(Foundation Services) (TATA CONSULTANCY SERVICES)Associate Consultant, Technology at CITI BANK(Foundation Services) (TATA CONSULTANCY SERVICES)
Preethi Ravi KavithaPreethi Ravi Kavitha
DATA ENGINEER at CITI BANK(TATA CONSULTANCY SERVICES)DATA ENGINEER at CITI BANK(TATA CONSULTANCY SERVICES)
Janab YusufJanab Yusuf
Senior Technical Support Analyst at Continental Bank (Tata Consultancy Services LTD)Senior Technical Support Analyst at Continental Bank (Tata Consultancy Services LTD)