Atul Karn
Customer Service Associate
Chandigarh
Summary
Motivated and experienced professional with a strong background in creating engaging training content. Skilled in empathizing with learners and translating their needs into effective training programs. Excellent oral and written communication skills, with the ability to deliver training to audiences of varying sizes. Proficient in Subtitling, Dubbing, Scripting, Audio Description, and Audio workflows, adhering to industry standards. Strong organizational skills and attention to detail, coupled with adaptability to quick changes in priorities and technology. Thrives in fast-paced, entrepreneurial environments and excels at motivating culturally diverse, distributed teams.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Customer Service Associate
Amazon
05.2025 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Tele Associate
IndiaMART InterMESH Ltd
01.2023 - 04.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
English/Hindi Linguist
Freelance/Self Employed
10.2022 - 03.2024
- Provided translation services between Hindi and English languages, ensuring accurate and culturally appropriate conversion of written or verbal content.
- Conducted thorough research to ensure an understanding of the subject matter and specialized terminology, enhancing the quality and accuracy of translations.
- Edited and proofread translated content to ensure linguistic precision, grammar and spelling accuracy, and adherence to style guidelines.
- Adapted the translation style and tone to suit the target audience, maintaining consistency and clarity throughout the translated materials.
- Collaborated effectively with clients to understand their requirements, project specifications, and deadlines, delivering high-quality translations within agreed timelines.
- Managed multiple translation projects simultaneously, prioritizing tasks, and meeting project milestones and deadlines.
- Conducted linguistic quality assurance checks on translated content, ensuring compliance with industry standards and client specifications.
- Maintained a comprehensive glossary and translation memory to ensure consistency and efficiency in future translation projects.
- Stayed updated with industry trends, language developments, and new terminology, continuously improving language skills and knowledge.
Business Development Intern
Byju’s
06.2022 - 08.2022
- Identified and pursued new business opportunities by conducting market research, identifying potential clients, and proactively reaching out to generate leads.
- Developed and maintained strong relationships with clients, understanding their business needs, and providing tailored solutions to meet their objectives.
- Conducted sales presentations, product demonstrations, and negotiations to effectively communicate the value proposition of products or services to prospective clients.
- Collaborated with cross-functional teams, including marketing, product development, and customer support, to ensure seamless implementation and delivery of solutions to clients.
- Developed and executed strategic sales plans to meet or exceed revenue targets, analyzing market trends and competitors to identify areas of growth and competitive advantage.
- Prepared and presented persuasive sales proposals, including pricing, terms, and contract negotiations, to secure new business opportunities and drive revenue growth.
- Maintained a robust sales pipeline, tracking and reporting on sales activities, leads, conversions, and revenue forecasts to management.
- Conducted regular market and competitor analysis to identify new business opportunities, industry trends, and market shifts, adapting strategies accordingly.
- Attended industry events, conferences, and networking forums to build relationships, promote products or services, and stay updated on market trends.
- Provided exceptional customer service and post-sales support, ensuring client satisfaction, retention, and fostering long-term partnerships.
- Monitored and reported on key sales metrics, including client acquisition, revenue growth, and market share, providing insights and recommendations for business development strategies.
- Maintained accurate and up-to-date records of client interactions, sales activities, and opportunities using CRM software or other relevant tools.
Ad Quality Rater
Welocalize
10.2021 - 05.2022
- Evaluated and assessed the relevance and quality of advertisements displayed on Google's search engine result pages (SERPs), according to predefined guidelines.
- Rated ad quality by considering factors such as ad relevance, clarity, accuracy, and overall user experience.
- Reviewed landing pages associated with ads to determine their relevance and adherence to Google's policies, assessing factors such as page load speed, content quality, and transparency.
- Provided detailed feedback and suggestions on ad quality and relevance to help Google refine its algorithms, and enhance user experience.
- Maintained high productivity levels while managing multiple evaluation tasks simultaneously, and meeting strict deadlines.
- Adapted to evolving guidelines and policy updates to ensure consistent and accurate evaluation of ads.
- Collaborated effectively with the contracting company or platform, participating in training sessions, providing regular updates, and communicating any issues or concerns related to the evaluation process.
- Demonstrated strong time management skills to efficiently manage workload, and meet productivity targets.
- Upheld strict confidentiality agreements and data security protocols to ensure the privacy and integrity of user information.
SEO Content Writer
National Mindset News
02.2019 - 08.2021
- Empathized with learners to understand their needs and translated them into engaging training content.
- Developed training programs, and materials, and delivered training to audiences of varying sizes.
- Utilized industry best practices and standards in Subtitling, Dubbing, Scripting, Audio Description, and Audio workflows.
- Collaborated with cross-functional teams to create effective training content.
- Ensured clear communication of technical workflows and processes to non-technical audiences.
- Adapted to quick changes in priorities, technology, tools, and workflow.
- Engaged with and motivated a culturally diverse, distributed team.
- Managed multiple projects simultaneously, maintaining excellent organizational skills and attention to detail.
Editorial Intern
CNN News18
10.2018 - 12.2018
- Worked with writers to assist with story development and research.
- Coordinated with editors and graphic designers to plan page layouts.
- Supported design team by helping develop layouts and collaborating with production professionals to create publications.
- Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone.
Education
Bachelor Of Journalism and Mass Communication -
Asian Academy Of Media Studies
Noida, Uttar Pradesh06.2019
Secondary Education - undefined
North Point Senior Secondary Boarding School
Kolkata, West Bengal06.2016
Primary Education - undefined
Indian Public School
Purnia, Bihar06.2014
Skills
- Empathy and understanding of learner needs
- Excellent oral and written communication skills
- Training Program Development
- MS Office
- Technical workflow communication to non-technical audiences
- Strong organizational skills and attention to detail
- Adaptability and resiliency
- Team engagement and motivation
- Subtitling
- Dubbing
- Scripting
- Audio Description
Timeline
Customer Service Associate
Amazon
05.2025 - Current
Tele Associate
IndiaMART InterMESH Ltd
01.2023 - 04.2025
English/Hindi Linguist
Freelance/Self Employed
10.2022 - 03.2024
Business Development Intern
Byju’s
06.2022 - 08.2022
Ad Quality Rater
Welocalize
10.2021 - 05.2022
SEO Content Writer
National Mindset News
02.2019 - 08.2021
Editorial Intern
CNN News18
10.2018 - 12.2018
Secondary Education - undefined
North Point Senior Secondary Boarding School
Primary Education - undefined
Indian Public School
Bachelor Of Journalism and Mass Communication -
Asian Academy Of Media Studies
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